Anchorhead Coffee — Restaurant in Seattle

I used to be a loyal customer of my favorite coffee shop until they banned me.

I tried to sign up for their offer on their website: "Get Your First Bag Free—Start a new subscription and receive a 10oz bag of beans for free."

Given how many times I've purchased from them, recommended their products to everyone I know, and bought gifts to help others become loyal customers, I was excited about the offer. Their coffee is unique and exceptional.

To test out the free bags, I tried subscribing with different email addresses. Some might say I was exploiting the deal, but wouldn't you be tempted to try?

The system flagged the orders as coming from the same address, name, and card details. When I inquired about why my subscription was canceled, I was told it was due to my attempts to use multiple accounts. I asked if I could just get the one free bag and subscribe for the duration of time, but was instead accused of theft and told that the company, despite having several locations in SEATTLE (of all places), is small and facing various issues.

To make matters worse, I still had to pay for the “free” bag, and I was told I’d be refunded, which doesn’t make sense to me and still hasn't happened. Their approach to customer service is deeply flawed. They need retraining to understand that people are curious about trying all their flavors and that loyal customers should be valued, not accused.

Well, at least this experience has pushed me to find different, better coffee.

Response to the review: It's even more wild to call someone not a great human after they were honest and were willing to purchase the subscription. The one star is definitely deserved. I would have been willing to pay for the single subscription but I'm glad I'm taking my business elsewhere. I can't believe I invested in this company at all. It's really disheartening to hear that this is the way this company treats people. There wouldn't have been numerous emails if the communication was better. I hope the company treats others better and more respectfully than they did me. Good luck everybody else!

Edit: I highly recommend going to Anchored Coffee Bar instead. They're actually a small business: 5308 Ballard Ave NW,...

ahhh-mazing coffee, baked goods (including a quaffle!), & customer service. this place is my new favorite. just wished we live downtown again so I could visit more often!

first, they have a few syrups (seasonal ones, vanilla bean) that are made in-house. next, all of their baked goods are made in-house. this includes: delicious banana bread and a quaffle. I've never heard of a quaffle, but it's a cinnamon roll with croissant baked into a waffle. oh-my, I didn't even know I needed this in my life. then it's topped with maple syrup, but it's not overly sweet. just perfectly delicious.

I also got one of their sandwiches (ok I was sharing with the hubs, so I wasn't eating ALL of this stuff on my own) -- and even that was delicious. they'll even lightly toast it for you. yum.

on to the coffee: I got a skim milk, iced, vanilla bean latte and it was creamy, with a touch of sweetness. you know when you go to starbucks and you have to ask for everything 1/2 sweet because it's overly sweet. luckily, this is not the case here. my hubs got a hot vanilla bean latte; so creamy & tasty. double yum. also, coffee cost is about $3-$5/each, not bad for the location.

the location & ambiance are great as well. it's right across the street from pacific place, but on the east side, so a bit less touristy/crowded. they have some couches, tall bar stools, tables & fun rolling chairs to work from. other highlights: lots of light, fresh self-serve water, & shirts/coffee/cups to purchase.

perhaps the best part of this wonderful cafe might be their music. it's mostly from the 2000's, which makes for a fun mix of old school songs. :) #usher #destinyschild

other notables: they serve beer and wine excellent customer service canned beer nitro cold brew coffee

tip: wifi = leviathan

this place is officially our new favorite coffee shop. thank you eater seattle for the...

This is perhaps the top five best coffee shops I have been to in the seattle area. The decor is beautiful, the service superb, attention to detail is spectacular. Every inch of space was designed thoughtfully, the onsite kitchen staffed by an attentive baker. Something you rarely see in a coffee shop here, especially in the afternoon. I got a pourover and the server was kind enough to let me try some of the house brew as well (pourover was well worth it!) The coffee was a complex flavor of floral flavors with just a hint of nuttyness to it (im not a expert in coffee tasting) and it was a really unique and interesting blend. The seating was quite limited so i was sad to be forced to leave with my drink and not be able to enjoy the ambiance that the place provided. Its understandably so. While in the "before times" sitting shoulder to shoulder with a seattle stranger may have provided a sense of comraderie, now each table is effectively limited to one party and the bars were not an option. While I hope that I will soon be able to return and enjoy my drink while listening to jazz eminating from the high def speakers and gazing at the beautiful architecture and design, im afraid I wont be able to return anytime soon due to the present unforseen circumstances. I do appreciate that they have incentivized people to bring their own cups to reduce the massive amounts of waste that single use cups have seen. If you are nearby and simply want to refill your thermos with some delicious coffee I highly...