Chester Inn & Suites — Hotel in Sharonville

Having stayed at this property before (including less than two weeks prior to this attempted stay), and even giving it an excellent review in 2021, I thought at the very least that I would feel safe when I attempted to stay at this property in December of 2023. Unfortunately I was wrong. ||||I arrived at this property late, with whom I assume was the night auditor checking me in. This is when I began to feel unsafe at this property, with me ultimately needing to stay at another Marriott property that night. ||||The person who was checking me in was wearing a necklace displaying a flag that was in the shape of the State of Israel, but that flag not being the Israeli flag. As the son of Jewish refugees from the USSR, who has family in Israel, seeing that necklace, which showed the entire territory of a sovereign nation covered in a foreign flag, immediately set off a panic attack. I quietly left the lobby, went to my car, and ultimately was too scared for my safety to even go to my assigned room. Regardless of what this necklace meant to the person wearing it, to me it looked like they supported genocide against me and my family. My best guess as to what caused the panic attack that left me unable to even go to the room I was assigned, was because I feared for my safety, given that I have a Jewish last name, and the person that would have been in charge of my safety that night was wearing antisemitic jewelry. ||||Thankfully, with the help of Marriott reservations, I was able to re-book at a neighboring property, despite having already checked in to this hotel. I am grateful to the agent that helped me, after listening to my emotional explanation as to why I did not feel safe at this property. I don't remember if I cried, but I was very upset, felt unsafe, and did not know what to do given that I had already checked in to this property. Kudos to the wonderful woman who helped calm me down and found me another hotel at a similar rate. ||||To the credit of this property, I was able to visit the following afternoon before hitting the road to my destination, and speak with the front desk manager (or supervisor). I explained the situation, and asked for a refund, as it could easily be confirmed that I never entered the room. The person I spoke with showed empathy, and in the end the hotel did give me a refund. Averaging out the good stay at this same property in Novermber 2023 with this bad experience when attempting to stay there again less than two weeks later is how this hotel still gets an average review from me. The empathy from management the next day also made me feel more comfortable about the possibility of staying at this property again in the future. This was the only bad experience from what would have been about four stays in a little over two years, as my other stays were each at least very good. ||||As much as I hate to leave a less than great review based on a single interaction with a single employee, I think it is my duty to let future guests know what happened, in the hope that this will never happen again to any future guest. ||||If this person is still employed by the hotel, I hope that management has gone on to train him to better respect the safety and well being of all guests, regardless of religion, nationality, ethnicity, race, or belief system. I also want the management of this property to know that I appreciate them having empathy for me, and for giving me a refund for a stay I was unable...

This Fairfield Inn is by far THE WORST HOTEL I have ever stayed at in my entire life. I was in the Cincinnati area for a wedding with my boyfriend and his family members. When his family arrived at the hotel (around 2pm) the hotel management informed them that the 4th room (the room I was staying in) was not ready at the moment - but it would be ready by the time we came back after the wedding.

Driving back from the wedding we noticed that there was a dance club, Cove 51, which was in full swing. However some random guy was charging people for parking in the hotel parking lot, in which we waited FOREVER to actually get in the lot. We refused to pay the parking fee and drove around the long line of cars and the guy collecting money.

Once we got in the hotel we found out that their key systems were down and that they could not give room keys to anyone - and that really freaked us out. One of the gentlemen working the front desk had to go around the property and prop open the deadbolt for guests to enter their room. We asked the lady at the front desk if we could check into our room in which she said that there was no 4th room under the reservation. One person from our party reminded the lady at the front desk that she (the front desk lady) promised us that our room would be cleaned and ready by the time we got back from the wedding. Instead of politely apologizing, the lady at the front desk gave SO much attitude to us stating that "she left for the day and had to come back to deal with all this and she guessed the cleaning crew didn't do their job...". First rule in customer service - attitude is never ok. "Luckily" they only had one room left.

After some time waiting (oh also the elevators were down so the guy opening up all the rooms had to take the stairs), we finally got our room. However we found out that our door did not lock at all. The only thing that kept others people and other workers into our room was that tiny metal latch that barely keeps the door closed. My boyfriend and I debated on staying in another family member's room or getting a new hotel but by this point it was 2am and we just wanted to sleep.

THAT DID NOT HAPPEN. Our hotel room was one with an adjoining door and the walls were PAPER THIN. We could hear EVERYTHING that the guests in the hotel rooms on either side of us were doing. On one side they were BLASTING music and being very loud to the point we had to turn the tv on to blare out the music they were playing. The windows were horrible because you could also hear every little thing outside. HOWEVER THE WORST MOMENT IN THIS ENTIRE STAY WAS WHEN SOMEONE TRIED TO GET INTO OUR ROOM THROUGH THE ADJOINING DOOR! The guests next to us opened their adjoining door and began jiggling and pounding against our room door. I felt very unsafe and didn't sleep at all because I was terrified that someone would come barging through our doors. The lack of security at this hotel is appalling. Any random person could go up to the front desk going "yeah I'm in room 207", and then be escorted to that room, have the door be opened for them and just steal whatever they wanted.

TL;DR: DO NOT STAY HERE! YOU WILL NOT FEEL SAFE AND YOU WILL NOT SLEEP BECAUSE OF THAT...

I recently stayed at the Fairfield Inn & Suites, North Cincinnati, Sharonville, and the experience was not only deeply disappointing but also concerning, particularly as a Marriott Titanium Elite member.

In 2023 alone, I've stayed in Marriott hotels for 135 nights, but this stay was notably the worst. Accompanied by my family, including my 90-year-old grandmother and a Korean War veteran grandfather, we were in town under the somber circumstances of a family bereavement. However, the service we received, especially from Stephanie at the front desk, was shockingly unsympathetic, unprofessional, and to be frank - downright rude and crude. Months later, the memory of her demeanor still evokes distress.

The logistical and service issues were manifold. On Saturday morning, a crucial time as we prepared for the funeral, the electricity in two of our rooms went out. This significantly disrupted our preparations – my sister struggled to do her makeup and hair without proper lighting, and I was unable to iron our clothes. The response from the front desk was distressingly sluggish, with the power outage lasting several hours.

Additionally, the housekeeping service was neglected. When my grandfather rightfully complained about this at the front desk upon our return on Saturday night, he was met with an appalling threat from Stephanie to call the police on him – a reaction that is both disrespectful and alarming, especially considering his age and status as a war veteran.

Another inconvenience we faced consistently was with the key cards for our rooms. Almost every time we tried to access our rooms, we found our key cards non-functional, necessitating repeated trips back to the front desk for reactivation. This was not just an annoyance but indicative of the broader operational inefficiencies at this establishment.

From a loyalty perspective, as a Titanium Elite member, I was dismayed by the lack of recognition and the missing entitlements. The bereavement rate promised at booking was not honored. Moreover, even months after our stay, my account has not been credited with the due Elite Night Credits or the Marriott points for this stay. This oversight is not just disappointing but disrespectful to a loyal Marriott customer.

The physical state of the hotel was also substandard, with visible signs of disrepair and neglect, far from what one would expect at a Marriott-affiliated establishment.

This experience at the Fairfield Inn & Suites, North Cincinnati, Sharonville, raises serious questions about its ability to meet the basic standards of hospitality, let alone those of the Marriott brand. I strongly urge a comprehensive review of this hotel's franchise status.

Prospective guests should be aware: this hotel, in its current state and with its current level of service, falls dramatically short of the...