Quality Inn & Suites Silverthorne - Copper Mountain — Hotel in Silverthorne

I got trapped at this hotel due to the 2022 snowstorm right before Christmas. I checked in on 12/22/22 on my way from CO to CA bc the highways were closed in both directions. I hoped to drive over the pass to Vail and continue on I-70, but thinking I wouldn’t be able to drive the next day (12/23/22) I re-booked for another night that morning when conditions were still bad, but by 1pm the pass was open. Checkout is at 11am, I asked the manager if I could pay a late checkout fee or any fee other than the full price for the room so I could leave that day at 1pm and try to get over the pass while conditions were clear. He refused, saying it was due to a lack of cleaners and no one being available to clean the room. So I paid $169 for an extra night when I had only been there 2 hours beyond normal checkout. At 3pm there were still 3 crews of cleaners working across 2 floors. I asked the manager why he gave me that excuse when there were obviously still cleaners present on-site, and he has no response but “they have a lot of work to do.” I am completely disgusted!! In the midst of a horrible winter storm 2 days before Christmas the manager took advantage of me, had absolutely no empathy, lied about the excuse of why he charged me for another day, and then doubled down on the lie when confronted with workers still present in the building. This occurred at 1:00pm on 12/23/22 and due to the manager or whoever was running the desk, I will miss Christmas with my family this year. Absolutely horrible customer service!! I will never stay at a Quality Inn ever again. This experience has turned me against this company for life. To lie to a customer in the midst of a dangerous weather crisis just trying to safely get home to their family, it’s disgusting. I wanted nothing for free, just wanted to pay for the extra 2 hours so I could leave (and then drive 2 straight days to desperately try to get home for Christmas) and he took advantage of me. I cannot imagine a worse time to take advantage of desperate people just trying to make it home for the holidays. Absolutely horrible...

Let me start off by saying that I did not stay here. Yesterday (9/17/22), I was in a mental state of confusion due to all the unforeseen events that had transpired since this past Thursday. This was supposed to be a 4-day trip and it has now been extended unexpectedly due to an issue with the truck I rented. After pulling off the highway into Silverthorne, parking at the Sinclair gas station, and being told we wouldn't be able to get a replacement truck or van (because the truck we were driving had a bad catalytic converter), my friend and I had to find a place to stay the night until Monday. I went to Google to find a hotel near us that had availability. This was one of the first hotels that popped up. Everything looked really nice and comfortable for the next couple of days. I went ahead and booked through Expedia, put in my card information, and checked out. It wasn't until after my card was charged that I realized I had booked a 2 queen room for October 17-18, not for September. I quickly tried to contact Expedia, explained the situation, and said worst case scenario I'd accept a refund if they didn't have any availability for 9/17-9/18. The representative I chatted with online said he contacted the hotel and the hotel said they would NOT refund my money. I even paid insurance on my reservation just in case. The representative also stated that I could open a claim if I wanted to. I asked if I should contact the hotel on my own to see if maybe there was a chance for a refund. This morning, 9/18, I called and spoke with Ramon, the manager and after he told me to stop confusing him, not only was he raising his voice but he was rude as well. I was not trying to confuse him or impatient and I didn't raise my voice whatsoever. In a state of confusion and frazzledness, I made a mistake on my booking. I was told that Expedia was the one I needed to speak to about my money and that this manager has "made mistakes in the past and has never been paid for them" and that I was basically S.O.L. on getting a refund and they were...

HORRIBLE, DONT RECOMMEND AT ALL.. they were VERY RUDE AND IMMATURE. when we had checked in we had seen a sign about leaving unattended pets was 75$ (which would’ve been good to know before booking but it wasn’t posted anywhere when booking) it only showed a $20 pet fee per night. we had went to dinner at 4pm-5:15pm for our wedding dinner as we had just got married. we were at dinner and had gotten 3 PHONE CALLS about our dog being “loud”. she was low whining not barking until they proceeded to go and knock on the door. When they had called we had told them we were at dinner. They had called for the 2nd time and we told them to just charge us the 75$ for today as we were at dinner and there was no way to have her with us right now. They then called AGAIN and said they were calling the COPS?! ON A DOG?! like be so for real right now. We had left dinner early to go and grab our dog and talk to the people at the hotel. when we had got there we had walked in and the guy was NOT nice nor respectful, he immediately started raising his voice at us when we just wanted to talk and figure things out. The guy proceeded to tell us that we can stay 1 more night even though we had 2 more nights booked and that we would still be charged the 75$ unattended per fee AND NOT GET A REFUND for the other day we had already booked! ABSOLUTELY BAFFLED that they are kicking us out even though we are paying for another 2 nights AND paying for an unattended pet?!!!!! I would totally understand if it was late at night or early in the morning when we left her but AT 4PM, WHEN ITS NOT QUIET TIME! absolutely crazy and A HORRIBLE OWNER. WILL...