DXL Big + Tall — Local services in Spokane Valley

Based on the manager. Kim is always awesome and the only reason we shop there. Always super helpful and respects my space if I need it but always there to take my clothes up to the register while I continue to shop. She’s helped us for many years and is ALWAYS a pleasure to deal with. Otherwise I don’t shop in your stores unless absolutely necessary because most staff in other locations don’t respect my space when I tell them if I need them I’ll let them know and they still continue to get in my space so i no shop elsewhere after that but she’s known me for years now and knows I need my space after an initial greeting and lets me know whenever I’m ready she’s available and will periodically check in with me and I love her for that. I don’t feel pressured and she’s passed that on to her staff about me too lol it’s always a pleasurable shopping experience with her and that’s why you guys still have my...

Really like their clothing, prices are moderate to spendy (on upper name brands) but not bad. Great for tall and big men, BUT I've had the hardest time looking thruought store without the gals trying to LEAD me to items I'm NOT looking for. I distinctly told the gal today I wanted to look thru the jeans on the clearance rack, and she kept grabbing full prices items off the shelves in THE OTHER PART OF THE STORE! They're just like used car salesman waiting by door to pounce on you. I should know, I'm a car salesman myself, but use WAY more tact and better customer service.

Edit: went tonight, 2/11/18, had a GREAT experience. Xavier was a great help, took the time to really listen to what I wanted, didn't try to show me things I wasn't interested in. I spent more time there tonight than I ever have in the past. Really helped me out selecting the right shirt and pants, great...

AMAZING customer service skills by Devanie. She not only was caring but also was good at making conversation and asked questions about what the clothes were for to help nail the correct look that I needed. At the end I was really anxious because I only had a certain amount of money in my account. The total ended up going over what I had and I was super bummed out. She ended up helping me out with a discount and brought my total to exactly what I had, and said "Merry Christmas" with a warm smile . I was so shocked I could not do anything but thank her over, and over again. She bagged my pants and shirt, came around the corner and gave me a huge hug, and wished me happy holidays again. I am so overwhelmed by the love and generosity that Devanie gave. Best service I have received in a long time. Hold onto this hard worker DXL. She is...