The Honey Baked Ham Company — Restaurant in Spokane Valley

Updated review, please read the end. I called the Spokane Valley store on Dec 23, 2023 to get information to order a ham. The extremely rude guy that answered the phone wouldn't answer my question and said "you will just have to come into the store" and hung up on me. I went online to place my order and their online order for pick up did not allow me to put in a pick up date of Dec 24 even though the store was open on that day, the soonest date available was Tues Dec 26th so I went to the store when they opened at 9:00 am to pick up a ham. The ham was on the menu for $51.99, when this jerk rang me up he said "that will be $91.99. I explained I wanted the 1/4 ham for $51.99, he said " I have to charge you an extra $40.00 because I "DIDN'T HAVE A RESERVATION" which was impossible to get since the site would not allow it. I explained to him that his online system would not let me put in a pick up date on that day and he completely ignored the problem. This is a blatant scam. The SOB should be charged with theft. 2 weeks later I have filed a formal complaint against him with the BBB and the Attorney General. I will continue to write reviews about this Spokane Valley store and the monster that probably owns it since no employer would have him working for them, and suggest that people use another company. Longhorn Barbecue has the same precooked food. This arrogant guy needs not, the opportunity to gouge or share his horrid attitude or business practices with the public. UPDATE: I wish I could post this guys response from my complaint with the attorney general. He definitely shows his very unattractive hateful character. He did refund my $91.00, I only wanted the $40.00 he stole from me. That refund gave him the opportunity to say "I hope you enjoy your FREE HAM" I don't need or want a free ham or free anything. I am quite financially sufficient to pay for what I purchase. Bottom line is he does not want people coming to his store to purchase his product if they dont order it in advance. He was very upset that I would think that I could buy a ham without notice. Who knew? He has a STORE! I will suggest he closes his store when it gets close to a holiday and keep his hateful behavior from the people who have supported his company. Maybe put a sign out Jeff, saying "customers will be charged for whatever I slam down on the counter if you dare think you can buy something without notice" Sounds like he's may be going broke as he apparently can't purchase enough product for last minute plans. Honestly I didn't know my family would be here for Christmas. When I learned they would be here is when I had to plan dinner. SORRY Jeff, life happens. I wonder how nasty you will be...

Went in at the beginning of october to purchase a ham for a soup and had asked questions about thanksgiving. I had asked if I should reserve a ham. He told me you can reserve but there was no need too because he always have enough hams. I'm not sure if he just wanted to get back to his lunch and his game on his phone since he wasn't busy. That being said I went to pick up a half ham wanting to spend $100.(this is now november) There they were reluctant to give me a half ham because I didn't reserve one . At this point I got extremely upset because I was in a month ago and would of reserved one then. The gentleman proceeded to argue with me about it and finally gave me a half ham. Just a word of advice next time a customer ask if they need to reserve a ham for one of their busiest time the answer should of been yes let's do it now. Not no well have plenty. ( just because you didn't order enough doesn't make it our fault and we shouldn't of been punished for it because we took your recommendation) ) On that note have a...

I purchased my Easter ham here because I just didn't have the time to cook one myself. The concept of picking one up and taking it out of the fridge 90 minutes before serving, sold me. There was nobody in the store when I walked in. I was greeted by two people at the counter. They were very friendly and warned me about the price of their hams. She also said that it will be the best ham I've ever had. The man grabbed a 8 pound ham which was way more than enough for 6. I have to say this ham was far from being the best ham. I had the bone in, spiral cut ham. It was over cooked, just dry and honestly not real flavorful. $94 ham and I bet nobody eats the leftovers they took home. Maybe if you put it in a soup where you have some broth to choke it down with. Definitely not worth the price and I will NEVER BUY ANOTHER! I mean $94 for 8 pounds??? Holy sh:!. That's actually exactly what I said when he told me the price. I've heard that Fred Meyer has a...