Hampton Inn & Suites Springdale/Zion National Park — Hotel in Springdale

Most importantly, this was one of the nicest Hampton Inns I have ever stayed in. And as a Diamond member for over 10 years, that is saying a lot. Even the gentleman that checked us in thanked me for being a Diamond Member. Simple right? But in over two years, he is only the third person at the reception desk to thank me for being a Diamond Member (over 60 stays). Hilton corporate has really lost their way with regards to the expectations and accountability they set at the hotel level for frequent visitors. This hotel is the exception. The hotel is very well maintained and the rooms were very clean. All amenities were awesome. Beds were way too firm for my liking, but that is a personal preference. Perfect location as well that allows you to walk to restaurants and shops. So why the reason for the three stars... The first was related to poor communications and the surprise I received on being charged $10 per night for parking. Nowhere did I see this when I reserved the room on the app, and the receptionist made no mention of it at all, despite handing me a parking slip to put in our car. I did not find out until I was emailed the bill. I went back onto the Hilton app and did find it in the fine print under hotel policies/parking. Most do not got looking for this. The poor communications needs to be fixed. But I would also simply just add the parking to the cost of the room and then list it as free. Why add a cheezy charge like this? You are in the middle of nowhere and everyone has to drive in. Just make parking part of the cost of the room. Another issue we had: Something that for my wife and I, as well as others that use the fitness room, is very important. The fitness room itself was exceptional, rivaling most in far more expensive hotels. But the big issue was that despite having a container for cleaning wipes to allow users to wipe down the fitness equipment before and after use, it was empty for all four days we were there. My guess is that it has not been filled in some time. Sounds simple, but you can imagine how disgusting the equipment gets after a multitude of people sweating all over it and never being able to wipe it down. The spread of bacteria is also a critical issue. To me, this is simply unacceptable. Fix these issues and you are an easy five stars. I would also appreciate it if you got a conveyer toaster given the breakfast crowds. Having a two slice toaster created such a backlog, I simply gave up waiting. Lastly, there were no doggie bags in the container out front the entire time we were there either. All of these issues are just simple attention to detail that can make or break a...

This is a fantastic location to get quickly into Zion and with a few (serious) tweaks and policy changes could be really great. The breakfast is exactly what you would expect from any Hampton Inn property (except there is no one checking to make sure the tables are clean). The price for us at spring break was $354 per night plus all kinds of fees and taxes, totally over $900 for 2 nights, so exorbitant, to say the least for what we were getting (and what you would get at any general Hampton Inn in the country). With that said, the rooms were ‘ok’ (slightly outdated, dripping faucet, etc), but terrible television options (no movie channels unless you want to watch the free movies from the 1950’s-1980’s). The HVAC system was so loud it sounded as if there was a UFO taking off in our room all night long, lending to a miserable nights sleep. The walls were so thin we heard every conversation next door and when the family next to us got up at 05:00 AM on the first morning, we had no choice but to get up also as it was so loud in our own room.

*The worst part to me was that all morning and afternoon of both days we stayed, there were piles and piles of dirty towels and linens lining all of the hallways. I do not expect to stay in any hotel and have to crawl around laundry stacks (left for literally hours and hours) in front of my door (meanwhile we received no service at all, which was fine with me, however no towel refresh-no cup refresh-coffee-nothing). The laundry was stacked every few rooms all up and down the hall, all day long. For ANY hotel/motel, this is not something I would find acceptable, but for a hotel where I figure I’m spending twice what I would expect to pay for what I’m getting, this is totally unacceptable to me. Housekeeping management should step up here and get this process cleaned up. NO ONE wants to stay in a hotel where dirty linens and towels are littering the hallways all day long, if at all-ever! We literally had to lift our luggage to get between and around the cleaners carts and the dirty linens in a couple different places just to get to our room. Once the carts disappeared, the dirty piles of linens remained indefinitely…

Oh! I forgot to mention that we got our virtual key online before we got there (where they anssigned us a room), used our virtual key to access the room they assigned us and walked in on another family who had already checked into the same room!!! This place really needs to get its...

I’m not a person who typically leaves a negative review, and I have actually previously really enjoyed Hilton hotels, but our experience at this Hampton has completely changed my view. My wife and I stayed here over Memorial Day weekend and had a great time exploring the park. Rachael did a great job at check-in and we enjoyed the views and pool during our stay. However, the events of our last day there completely soured our experience. We went down to have breakfast around 8am and were back in our room by 9am. This was two hours before checkout and we had our “do not disturb” sign hung on our door. My wife and I were getting dressed and ready to pack up when a housekeeper walked into our room- no knocking or announcing herself at all. When she saw me, she just said “oh” and walked back out. I quickly finished getting dressed and went out to the hall, but she was nowhere to be found and there wasn’t a cart near our room to suggest that she may have been trying to clean. We were a little shaken by this experience and quickly packed up and left. When we got home, we realized that one of my wife’s outfits was not in her bag. We drove straight home from the hotel, so we knew that the only possibility was that it had been left behind in our room. I called the hotel to explain the situation and everything that had happened before we checked out. The woman on the phone only told me that nothing was found in our room when it was cleaned. I told her that I found that hard to believe because my wife had definitely hung her outfit in the room, and because it wasn’t in her luggage or in our car, it had to have been left there. I asked if she could please talk to housekeeping and have someone check the room for us, as this is one of my wife’s favorite outfits and I’d be willing to pay to have it shipped to us. She put me on hold for a minute and then just said that she didn’t know what to tell me, but no one found anything in our room. When Hilton sent our post-stay survey, I relayed all of this to them. Their response was simply “sorry, we’ll talk to housekeeping.” Extremely disappointing from such a large company that stakes their reputation on transparency and service. I book with Hilton quite a bit for my company, but this will definitely cause me to reconsider...