Zion Prospector — Local services in Springdale

I visited Zion Prospector on 12/27/24 and had an amazing experience with a nice older saleswoman. She helped me pick out a Tiffany stone that was 50% off. I loved my piece so much I went back two days later on 12/29/24 where a different saleswoman named Shelly, immediately gave me a dirty look when walking in and acted like I was going to steal something.

When I asked to see the Tiffany stones and asked which ones was on sale, Shelly told me: “none of these are on sale”. After I told her I had just bought one two days before she started flipping over crystals on the shelf that had red and yellow dots on the bottom. Shelly then said that she: “wasn’t able to sell them at that price” and actively took off the yellow and red sale dots from the stones as she picked them up to show me. She was actively changing prices on me even though the stones are clearly labeled.

This woman was nasty, grouchy, and a shady salesperson. I left without buying anything else!

(Photos attached of the stone I bought for $190 ON SALE)...

Traveling through Zion and having a beautiful experience.... stopped by this store to see their stones When we walked through the door we were snapped at by the lady behind the desk.... walking through the store which has beautiful stones! She yelled at some young boys playing with the magnets...... We continued to look for opals.... not being able to find any I decided to ask her if she had any. She snapped again saying yes and pointed to a case close by. So we moved towards that case. Shortly after we started to look at them she came over and asked if we would like to see anything.... my friend asked to look at an opal that was in a tiny plastic container, she opened it and felt it! The lady then said quite loudly, now you’ve broken the seal... I’ll have to clean it! When it was opened the seal had already been broken! I would not shop there ever again! Go down the street a ways there are more rock stores and the people...

As much as I love this shop, I had a very unpleasant, uncomfortable, and downright rude encounter with the young guy who was working behind the desk. He seemed a lot more interested in his phone than helping customers, but he was also insulting toward myself and my dog! I have an ESA certified animal, which I wasn’t even given time to explain. I must add I had a very different and amazing experience when Tanisha worked, I was coming in to get more pieces and fix the previous one I had purchased which had broken, but this guy lost my sale! I’ve worked in customer service positions for a decade, ranging from Michelin star restaurants to upscale boutique shops in Southern California…to mid-grade delis in Arizona. This guy would’ve been fired from all of them! I look forward to going back when he isn’t working, so that I can spend my money on a spot that truly deserves it. Great place, great products,...