Switchback Trading Company — Local services in Springdale

Tried to park here in the morning before they opened. Their kiosk was broken and it directed us to a separate kiosk across the street which we headed to and payed for parking on. There was no indication that this kiosk was part of a separate entity and it looked exactly the same. When we came back to our car there was a note saying we would be fined 250$ if we did not enter the gift shop and pay for parking. We thought it was a mistake so we headed inside and asked and they said the kiosk across the street was “part of the government” so we would have to pay again. We asked for a manager and she repeated the same thing. She said it was our choice that we paid and we had the choice to not pay the parking again. When asked if we could get a refund since we could chose to pay the fine, she said “Sure but you MIGHT get fined” we paid the 25$ to avoid problems and left. Manager gave us sooooo much attitude the whole time and threatened us. Terrible service never coming here again do not fund...

Terrible customer service! After dining at the Switchback restaurant with my husband (spending nearly $200), I purchased a tee-shirt at the attached gift store that evening as a souvenir from my trip. When I got back to our hotel and tried on the tee shirt, it was a little too small (cut very, very small). I returned to the store, as soon as it opened the next day, to simply exchange the shirt for the next larger size. They didn't have a bigger size and refused to give me a refund on my credit card. There is no signage and nothing on my receipt stating there is a "no refund policy". They finally agreed to credit my charge card, minus the credit card fee. They obviously never do perform refunds because it took the "clerk" 15 minutes to figure it out. My advice, bring your business elsewhere, there are plenty of other gift shops...

Went in to purchase beer and wine. The entire time we browsed, the clerk glared at us. We found out that this store is only allowed to sell individual cans of beer, NO six pack or cases. And their prices are really high. We asked if any other stores in the area sold 12 packs or cases. The clerk was very vague and insinuated that no other stores in the area sold 12 packs or cases, so we ended up purchasing three cans of seltzers for a whopping $18.00, ouch. The next day, we went to the gas station, a minute away, and discovered that that sell cases of beer and 12 packs of seltzers for $22.00! And, fyi, the local grocer also sells similar...