Genesis Health Clubs - Ballpark Village — Local services in St. Louis

The equipment in the gym is nice, but I did not have a good experience with anything else. I joined because I saw they offered multiple fitness classes, which was exactly what I was looking for. Come to find out, the fitness classes that they have on their website to sign up for aren’t all operating classes. More than once I had made a trip to the gym after work to go to a fitness class I signed up for just to be told the they no longer offer that class, even though it’s still available to sign up for on their website.

In a separate instance, I tried taking advantage of their personal training sessions they offer to all new members. I was left waiting for my instructor over 20 minutes past my scheduled time for the session to start. We didn’t train at all during that session. All he did was have me do a couple exercises to see where I was at to offer me their personal training packages that were hundreds of dollars a month.

My final straw and the reason I decided to write this review was when I tried to cancel my membership at the beginning of March. I called asking to cancel and was told I need to come in for that. I work on the weekdays and was told I could only come when a manager was there to cancel. I finally was able to make it after work one day and as I was canceling they told me I was not only going to be billed for this month, but I will also be billed for April too. When asking about it and telling them I called a few days prior, I was told there was nothing they could do and that they were still going to have to charge me for April despite everything. I tried to talk to someone about the issues through the “contact us” link on their website and nobody ever contacted me. Their customer service is the worst I have ever dealt with.

I do not recommend this gym to anybody. They do not care about their...

Very nice gym and all the staff was helpful until I wanted to cancel my membership due to COVID-19. On June 24th I received an email that the gym was reopening and in that email, it gave customers the option to freeze their account. I froze my account, or so I thought I did.... and even received an email that my account freeze was received. I checked my statements and I was charged membership fees for not only August, but also September. I contacted member services and spoke to a Jared Blasingame, he said he would take care the account. Two weeks later nothing. I reached back out again and spoke to a Brian Ferrari and got the run around again. Finally, on August 20th customer service they would refund my money, back on my card and I still have not received a refund on my card. Check your account and check it closely. I was very satisfied with the gym membership up until this point where there was not an actually account manager I could talk to. Enrolling for the gym was easy, but if you have problems with your account, I hope you have a lot...

I've been a member for almost a month now and there's some good and things that aren't great. The biggest bad thing is there's no flexibility in their plans. They only have one year contracts, and from what I've heard, the process of getting out of them if you move can be painful. Plus it's very expensive and you don't get much extra on the higher tier plan (just towels, the massage chair, and a guest pass which you can only use twice). Also the hours could be better.

The equipment selection is good but they only have ez bar barbells (no straight or adjustable barbells) and the free weight area gets crowded at peak hours. The parking lot is nice and close, but you only get 2 hours when you scan in. I do long workouts and if I want to shower that's not enough for me. Honestly it's only as nice as any of the updated Club Fitness locations, but twice the price and only includes one location. It's a nice gym certainly, and if you live nearby it might be a good deal, but otherwise I don't think...