Gardner White Furniture & Mattress Store — Local services in Taylor

Gardner-White is pathetic. If you want quality furniture don't buy from them. Also, the extended 4-year warranty is nothing but a "con job"! I bought two Rylan Grey rocker recliners (see photos). After close to a year or so, one showed a seam tear and the other showed premature pilling and thinning of the fabric on the footrest to the point you could see the padding underneath. I called to avail myself of the extended warranty and they sent out a service tech who informed me that it was "normal wear-and-tear." Really? After no more than a year of (non-abusive) use? I was also told by him that the extended warranty would not cover it, even if it is due to poor quality, defective fabric. I also was told by the tech that if I'd sat on it with a sharp object in my pocket that punctured the fabric, it would have been covered by the extended warranty, but not due to the premature wearing observed that they (Gardner-White) considers to be "normal wear-and-tear." So, should I have just stuck a screwdriver in my pocket and sat on it and punched a hole in the fabric to get my extended warranty to do something? Made no sense! The tech was nice enough to "good-will" sew the seam up on one of the chairs with NO promise it would hold. Now, several months later, the seam has reopened and is a few inches wider than it was before and the other rocker with the premature worn-out fabric on the footrest has practically worn completely through to develop a sizeable hole. All this has happened to furniture less than two years old and should still look and be in good shape. I looked on their website and interestingly enough now you can't find this brand and model of rocker-recliner (gee... I wonder why?). This place is a joke and sells useless extended warranties to go along with their useless, defective junk they have the gall to a call "furniture." These recliners I purchased less than two years ago now look worse than the 10+ year old recliners I had purchased from La-Z-Boy did at the time they were pitched and replaced with these pieces of Gardner-White junk! Do yourself a favor and go with a higher quality furniture store than what Gardner-White has become. I know we're going to shop elsewhere for quality furniture, not at this...

UPDATE 3/4/22- My sales representative Todd at the Taylor location incorrectly wrote up the order for my two full size mattresses AND THAT IS WHY I RECEIVED QUEENS!- This information was verified by the web sales department when she looked up the order. She said your order for the 2 full size mattresses were canceled and your representative wrote this up incorrectly. I paid $635.98 for two queen mattresses I did not ask for! Included a screenshot of me specifically asking for full mattresses.

Absolutely horrible. All they care about is making a sale. I purchased 2 full size bedroom sets and also ordered 2 full size mattresses to go with them. I received the mattresses in the box and did not open at the time because I was in the process of moving. Opened the beds and they were both queen size mattresses. I called to tell them they were too big, they stated a representative needed to verify this. So a representative came out and measured them and informed me they were queen size mattresses. Later on I was told corporate WILL NOT exchange the mattresses because they were in the home longer than 10 days. I understood, so I asked if I COULD PAY to upgrade to a queen size bed frame and headboard. I was denied that option as well. NOT TO MENTION, the low profile box spring I purchased because my sales rep Todd told me to. I was told to do this due to me purchasing a bookshelf headboard, long story short the Hayfield line is discontinued and I will not receive the bed and nightstand. The store also will not return the box spring even though I have no use for it now.

All they want is a sale. They did not try to accommodate me in ANY WAY SHAPE OR FORM. They do not advocate for their customers with their corporate office. I spent a lot of money in this store and furnished my entire home and they did not even try to come up with ways to accommodate...

I placed an order for about 10k worth of furniture. I did not sign the sheet that says I was taking anything with me because I was not completely sold on the sale. It was kind of a sporadic buy since I had just finished my cancer treatments. Reality and panic hit me 2 days later and I cancelled the order. This is where the nightmare begins. It took me talking to delivery 4 times to get them to finally not schedule my delivery. I called to talk to my salesperson to cancel the entire order and she was not available via phone. I then proceeded to email her. She responded and the order was cancelled. I then received my statement and I was still being charged for the mattress protector that I did not take with me. I then sent another email to my salesperson and she responded that she would look into it. The next day she responded that she would have customer service handle the return. I have the emails. I have yet to receive a return and it has been over a year. Customer service has been called a dozen times. Supposedly, Alicia is checking into it and no one else can help me but Alicia who is never ever available to come to the phone. I was always told that they would give her the message and she would call me back. I have since turned in 3 disputes along with all the email copies to synchrony bank and they still refuse to cancel my card. What started as a $190 amount is now over $500 and my credit has taken a hit. I have asked the store for a copy of the form that you fill out when placing your order to show that I did not initial taking the mattress pad. I have yet to get a copy. Very, very bad service. If I buy something, I pay for it. This all just stresses me out to no end. Bad customer service. I would have purchased my furniture from them but I will no longer do business with a...