Golden Eagle Lodge Resort — Hotel in Waterville Valley

THE GOLDEN EAGLE LODGE? ALL THAT GLITTERS IS NOT GOLD! Cold, Dated, Inhospitable.

Remember Jack Nicholson's movie The Shining About a Nightmarish Hotel? The Golden Eagle Lodge In Waterville, Valley, N.H. Comes Close

Great warm New England exterior building facade. Halls as cold as a Russian Gulag in Siberia. The management style you would expect in an Alabama State Prison Camp. The rooms Stuck in the Seventies. No Restaurant.

The greeting at the desk was warm at first, but the long endless white hallways to the room, unheated and unadorned with a single picture make you chilled me to the bone.

The Golden Eagle seems to be a place where except busy ski, or hockey weekends seems to be a home for forgotten pensioners. I met an elderly woman climbing the stairs to the 6th floor who told me she and her husband had bought a Golden Eagle in her prime as a weekend ski getaway years ago, then moved in permanently when they fell upon hard times, and their family grew up and moved away.

I had expected that when I got to the room after a long march through the 30 degree hallways that it would warm my bones but it was unheated too No one had bothered to turn it on, even though I reserved the room and paid almost five hours earlier

When I went back to complain another elderly woman with wet hair in a bathrobe sitting by the fireplace said she was on The Board, told me "You're absolutely right about the unheated hallways. She said loudly in full earshot of the front desk. "Ask them to give another room on the front side of the building where its warmer."

The girl at the desk with a pretty smile but sharp teeth gave me the key to another room which I accepted gratefully but then started treating me as a common thief insisting that I pay the rest of the money or give back the keys repeatedly. I said sure just let me check out the room, but I'm sure it will be ok

My wife meanwhile unloaded the entire car of skis and luggage which after a long two hour ride from Boston was kind of exhausting and disorienting, in part because of those long white halls. She said, "the elevators moved so slow I thought I was stuck and started to panic."

When I came back to the front desk, to pay an additional $225 for the second night, the girl who was becoming increasingly hostile by the minute said I now owned $395 for the upgrade. I said how could that be? I didn't ask for an upgrade, just a different room.

The place was almost empty so there must be others. The girl was unbudgeable as a car size boulder. "That's what my manager told me." The website says the General Managers name is Brenda Campagna who came to the job from a career in Medical Records

I said a board, member suggested it, and the girl responded "She has no authority and doesn't work here." with thinly disguised contempt. I told my wife and son we had to leave and my wife hurt her back lugging the bag down the stairs from room 604. My son was worried Dad will we have to sleep in the car? No i said

The girl refused to give me my 50% deposit back of $225 money back for the first night wouldn't let me speak to the manager because she was not on duty. Finally with my blood pressure hitting the roof I made such a fuss that she called the manager and offered to give my first nights deposit of $225

I appreciated that very much, and the girl helped me get a number for another hotel but feel this place owes me a night stay for all our trouble which would prompt me to soften this review. I would even contribute it to a needy hockey family.

. I have said this because I feel sorry for the older residents who have condos in the building, and whose economic well being my review might influence. I cant change the review however unless I feel the management does...

My wife and I stayed at Golden Eagle Lodge for the weekend and it was fabulous! We arrived a couple of hours early, but Gina at the front desk looked up our room to see if it was ready, and it was. We were in room 302 and we loved it! Gina told us that it was recently renovated by the owner of the unit and it was wonderful. There is a queen bed with bunk beds in the bedroom, a full kitchen with all new appliances and a wonderful living room with a nice couch and chairs in front of the TV, with local channels and a Fire TV setup with Netflix, Prime TV, etc. The view of the mountains from the room was very nice. There is an air conditioner in the bedroom that we never used because it was so nice and comfortable with the windows open day and night. We did use the indoor pool and it was nice, but a bit on the cool side. ||We have been coming to Waterville Valley for years and have stayed at Golden Eagle a few times. The Freedom Pass gives you so many options in the summer from mountain bikes, paddle boats, chair lift rides up Snow's Mountain, golf at the 9 hole course and of course the Athletic Club with the indoor and...

Was nervous after reading some of the reviews of Waterville Valley lodging options. This looked like the safest bet. We went for a kids sporting weekend. The lodge was clean and quiet (in early May). Fully staffed and friendly front desk. We stayed in room 307 with two adults and two kids. Had plenty of room with queen, two twin (one trundle) and a Murphy full in the living room. Kitchen was great - we brought a bunch of food and ate mostly in the room (KALKI Indian restaurant in Snowy Owl near town center is awesome). Extra vanity and sink outside the main bathroom was clutch. ||The lodge is a bit further from town center than snowy owl, silver fox or black bear lodges but from what I heard from others - in better condition. We ended up driving back and forth to the ice arena in town center because we had lots of gear and it was raining, but it is about a 10 minute walk give or take. Golden Eagle is also right next door to the athletic club - which is awesome for the pool/sauna/workout thing. Would...