Valley Pub & Restaurant — Restaurant in Waterville Valley

We came here for lunch, my mother ordered a chicken salad sandwich, when it arrived it was egg salad. She mentioned that she ordered chicken salad, the person that brought it was not the one who took our order and was immediately said “ok, we will make it right”. A minute later the girl who did take or order arrives and says in a really moody way, “you ordered egg salad” to which my said that she doesn’t eat eggs so she would never order that…the girl snarkily replied “well…that’s what you ordered and stormed off”. We were shocked, she was so rude, and to her, clearly, she’s never messed up an order and the customer is wrong.

My mom got her corrected order, and we finished the meal, the entire time, each moment the waitress walked by she glared at my mom (who by the way is 70 years old). When she came to give us the bill, she slammed it in front of my mom and had her hand inches from her face.

At this time, I took the bill and went to find the manager. In front of her I explained that her whole attitude from start to finish was unacceptable. The was she barked at her then level of aggression toward my mom when she brought the bill was not OK. I highlighted how the other two waitstaff were friendly and she should take notes from...

Had I seen the 3.3 stars beforehand I would not have even bothered coming here. Ordered an omelette with egg, cheese, tomato, and pepper. First time it came out it had onions in it. Asked to have it remade with no onions. Came out again still with onions. The staff have no clue what's going on. The service is slow and inattentive. Our waiter was either sitting on his phone or standing around shooting the shit with the other staff. We had to get up from the table to go over and remind him to bring our drinks. We noticed another table had to send someone up to the bar to remind them that they need their food. The place was practically empty so no excuse for slow and inattentive waiters. The food is way overpriced (though not unexpected at a ski resort). Paid $17 for a small oj and an avocado wrap. Save yourself the trouble and...

The only reason, I am giving 3 stars instead of 2 is because I really love these French fries. The people working there were very slow and forgot about us several times, the place had 2 other tables occupied so it was not busy. The food was average for bar food. My biggest complaint is that door. Every time the door opened a huge freezing breeze came in and froze everyone at my table, mind you I was sitting in the back right of the restaurant about 30 ft away from the door. You need to fix that, a second door or some heater blowing hot air down when the door opens anything really, cause when your trying to warm up after a long day outside in 5F weather last thing you want is...