Waterville Valley Conference & Event Center — Local services in Waterville Valley

I can not tell you enough to NOT BOOK with this venue. From the start, I booked with a very kind woman named Erica. She was WONDERFUL. And unfortunately after about a month of us booking she left and after that everything went down hill. I worked with two people, the first was named Jenn. She was very unresponsive, I attempted to email and call her and it took her almost TWO MONTHS to get back to me. I even had to call and ask if she still worked there as this was so bad. She then raised the prices of food without us even knowing and when I questioned when and why this happened, she emailed me a very inappropriate email informing me that a previous coordinator “forged the contracts as guests signed them” and whether that was true or not, I signed the contract expecting to pay a specific price and it was unfair that we now had to pay more out of no where. Jenn then stopped answering and I began working with someone named Bri. She was also incredibly unresponsive and I had to call and email her multiple times. Every single payment I had was late as they did not respond to my emails or calls when I was trying to pay them (weeks in advance). We did not have anyone to decorate our venue so we had to do it ourselves and she continuously told us we could decorate the day before to save time. However ONE WEEK before our wedding she told us we could not. I had a friend who was married there just a few weeks prior and they were able to decorate so I did not understand why I was being told no. Once I told this to Bri she ended up letting us decorate. We agreed on meeting at the base of the mountain the day before to decorate at 10:30am and we were at the base of the mountain until after 11 as we could not find her. Another employee we saw there was very angry by this and called her stating this was unexceptionable. When Bri came down she rudely looked at me and said “I was on the third floor what did you forget where your venue was?” And this upset me because it was very unprofessional, and if her boss couldn’t even find her I am not sure how I was supposed too. While we were setting up, she sat at a table the whole time planning her OWN wedding on her personal laptop.

The morning of the wedding, we got to our suite to get ready at 9am and she was no where to be found ALL DAY. Due to how horrible these coordinators were, I actually hired my own outside coordinator and she SAVED THE DAY because Bri was no where to be found until I walked upstairs and saw her touring another couple around the venue. Then she showed up 10 minutes before the reception at 4pm for the first time and yelled at us for taking too long. She said “5 minutes or we don’t go at all” yelling at all of us on the most important day of my life, my personal coordinator informed me that we were making fine time and Bri was just being rude for no reason. After the reception ended, Bri saw someone with a nip (a guest) and Bri pulled my bridesmaid aside and made her cry by yelling at her staying this was not allowed, instead of handling it professionally. Then as my husband and I were getting introduced, Bri pulled us aside informing she had personal plans and was LEAVING EARLY FROM THE WEDDING, and then proceeded to leave, which made total sense why she was rushing the ceremony.

I can’t express how beautiful the venue is, but how horrible the coordinators make this experience. They are unprofessional and down right mean, and I urge you NOT...

We just attended a rehearsal dinner here Friday night and it was quite possible a horrible experience. My best friend was getting married the next morning and spent the entire evening utterly freezing because the staff couldn't figure out how to turn the heat on. It took 8-9 requests to make it warmer over 3 hours for the manager to discover that not only were the front doors left open, but the thermostat was set to 49°. We were all wearing cocktail dresses and the bride was forced to wear a jacket over her beautiful silk dress the whole evening. To make it worse, the staff laughed about the mishap as if it was funny... I would stay away from booking any sort of event here. We also found out from some staff at the wedding the following day that they've attended multiple events here and they've also had bad experiences. The only upside is that the food was tasty and the drinks were...

The Waterville Valley Resort Events Team was extremely helpful, accommodating, and supportive of our very large Medical Conference. We were treated like "Family" across Waterville Valley from the Lodging Staff, to the Coyote Grill, to the Food and Beverage Team, and the Event Planners / Coordinators. I will also comment on how friendly and genuine the local towns-people were to the ~150 Medical Professionals visiting and staying in the local hotels and lodges. Well Done Waterville Valley Team!! The VT/NH Society for Respiratory Care thoroughly enjoyed the time we...