Coliseum Ocean Resort — Hotel in Wildwood Crest

I’ve been going to the Continental Ocean resort for over 40 years I went down there with my children I took my grand children and last week I was down there with my grandkids and two of my great grandchildren they sold the hotel last year new owners took over first of all the prices went sky high they were supposed to renovate they really didn’t do much painted maybe that said the doors on the bathroom was still sliding that’s so very hot because there’s no lock on the bathroom doors the door that you enter in the main door used to have on the top of the draw a child safety glass that is no longer thereMy 22 month old granddaughter kept opening the door and going out we will want to fight off the room by the grill the whole vacation will have a we were in the room we would have to make sure that she wasn’t open the door even the lock she was able to open a very unsafe the first time in Porta by the steps there’s cement if she would’ve fell she would’ve cracked her head open and not only that some of the dishes were dirty when we got There as far as a maid service that was accident those two ladies that you have are amazing very friendly that was also smoking cigarettes in the pool area that was three people that were there smoking cigarettes I bought him an ashtray me while we were sitting right next to them we don’t smoke we have two small babies I asked them to put it out and they told me that they’re allowed to smoke there I called the office the office said that she was coming over she came over and she’s I told her they were in the middle of the pool area she came over and looked at them and said something to the people next to them and that was it she didn’t even go around the pool has she she want to see the cigarettes on the little table that they have there now and she want to see the ashtray on the cigarettesOne time he left that we came back and was no parking spots because other people come to the beach that don’t belong to the hotel and they parked there the coffee downstairs in the restaurant they have beer was Bert who went there one morning for coffee thank God we didn’t have breakfast coffee must’ve been laying there for a while and I am so very disappointed oh another thing is we were grilling on the grill caught fire because they don’t check the oil down in the pan so the whole grill caught on fire our food that was on the grill for him my husband I don’t recommend this hotel not at all can you try to pull the few times I’ve called you never pick up the phone there’s no phone in the room if you want to pull process we have to get up and go down to call the front desk it was just very very disappointing very very disappointing like I said I’ll be going there for over 40 years this will be my last year going there so my bicycle is stay away from the Coliseum Ocean resort is not worth your time...

To the Owner of the hotel:||||I stayed at your resort from July 6-11th with my family along with my niece and her family.||||I felt we were targeted and did not appreciate it.||||There were kids running on the second floor at midnight and no one said anything to them. ||||However, my niece had two three year old little boys who lost their dad October and their grandmother last April who were reprimanded by your management twice.||||They were in Room 102, which is directly near the steps so when we sat outside the room, people constantly had to come by us. We didn’t mind that or say anything about it. However, your management had some issues with these little boys.||||On Saturday afternoon, your manager came by and said we had too many toys outside and had to put some away. At that time, there were flash cards under the concrete where the beach-chairs and boogie boards are stored from everyone and about 10 little cars against the wall underneath the chairs we were sitting on. They are children and we were on vacation and paid you almost $5000 for both units for the 5 days. Only toys that were theirs was the flash cards and little cars. All the beach chairs and boogie boards I guess was okay to stay there but the boys playing with their flash cards was unacceptable.||||Then on Monday night we took them to the boardwalk and bought them a little car with lights. They had a switch on the bottom that they went by themselves. As they were playing with them, the cars passed the steps going around and the manager said to my brother (their grandfather) that they toys can’t be left there. Now, we know we would not leave the toys there and there was no reason to say it. That’s all they had outside, which they were playing with. They were little cars as well.||||However, on Monday night, July 10th, your manager allowed about 15-20 young people in the pool until 9 pm with a radio. However, the pool closed at 8 PM. I also noticed that the gate to the pool does not have an automatic swing closure as this is a new jersey law.||||No where on your hotel policy does it say kids can’t play with their toys outside. What did your management expect them to do, stay in a 2 x 4 room all 5 days. That’s not what we paid all that money for.||||I would hope that this does not happen again to another family on their vacation. I know I will never stay at your hotel again, nor will I suggest...

You can tell from the responses to Google reviews that the owner lives for the negative ones and gets excited to receive one for the chance to be snarky with an attitude vs being professional and kind. So here’s my turn, we’ll see what I get:

Booked for MDW directly from the website in March 2025. Paid the deposit and left a note in the Reservation Requests clearly stating I had an ESA dog (training as service dog atm) to be sure I covered my basis legally in informing them.

Called today to confirm when the final payment would be processed or if it was due at check in and mentioned the note to confirm we were good to go and was told they won’t accept the ESA because his cleaning staff is scared of dogs, then would accept her with a $200 fee.

How does $200 make the staff less scared of a crated dog?

He mentioned that no motels/hotels in Wildwood accept ESAs which isn’t true as I’ve stayed at others with her several times and am not booking with another hotel that is good to go on the ESA front. I like to give my business to a variety of business owners and try different places which is why I tried a new hotel, assuming that with notice, there wouldn’t be issue as that’s typically the standard.

I asked to cancel, he said I would only receive a portion of my deposit as I was in the 14 day window. I’d be fine with that as it’s their policy and understandable that he’d abide by that except I informed them months ago. No one reviewed the reservation or the notes in all this time and I was forced to cancel past the 14 day time frame.

At the end of the day, kindness in attitude goes a long way and aside from the fact that I was backed into a corner to cancel and lost money because of it, I got rude cockiness on the other end of the phone. I respect business owners, it’s not easy. Especially public facing and having to deal with people and personalities day in and day out and people trying to take advantage but it seems there is a reason the reviews are what they are.

Sending good vibes and well wishes that things will get better for the business and attitudes will...