Hilton Boston/Woburn — Hotel in Woburn

We checked in last evening and had somewhat of a mediocre experience and was sadly disappointed with our over all stay. I booked a junior sweet for my birthday getaway here and after a long day in Salem we arrived and checked in. Check in was relatively quick and we went up to our room. Once there I did the routine check I.e check for bed bug, had someone smoked here?, things worked, ect. I then noticed what appeared to be dried candle wax melted all over one of the bed side tables. The room over all was not in good repair and not as shown in the room description. The carpet had alot of wear, the doors chipped and scuffed, the wall were stained and out of respect for the staff I will leave out the rest. We went down stairs to let the front desk know qhat we had found and on the way took note of the hallways and elevator. Water damage in the ceilings, carpet looked worse for wear, all the doors looked chiped and well used. At the front desk we explained what we had found and showed them pictures. I didnt catch the lady at the front desks name but she had lovely curly hair and glasses and was very helpful. She apologized profusely (even though not her fault) and moved us to a standard. We unfortunately booked through a second party so they were not able to adjust our room rate. What I assume was the manager stepped in and offered to buy us dinner. He walked us to the again what I assumed was the Matador restaurant manager told him something and told us he would take care of dinner for us. We thanked both of them and went to our now old room to move our things to the new room. The manager and another team member met us at the room and we showed them the larger issues and they took pictures and wished us a good night. Though in retro speck one would think that they should have insured the new room was ok but I digress. We get to the new room and do the same check. No bed bug, no werid smell, things work. We head back down to get dinner and the floor manager (assuming) sits us down and offers us complimentary champagne. Our sever was wonderful, fast and knowledgeable. Matador is a Spanish tapas style restaurant with more small plate options. My husband and I not being very hungry decided to go with 3 small plates to share a small salad and a dessert since its my birthday. We had the octopus, lobster risotto bites, shrimp toast, house salad, and churros to end. All were delicious and I do strongly recommend stopping in for dinner or even drinks when you have a chance. Our server brought us a bill for the salad and dessert which suprised us as we had been told dinner was taken care of. We asked about it and were told only the 3 small plates were comped. Which isnt the end of the world we just wished that had been explained. We paided and tiped and went up stairs. Once in the room we started to get ready for bed were we noticed more wear and tare. Nothing that was as bad as the first room but still just alot of little things. Like somone else hair on the shower wall ( I have light brown/blonde hair my husband has short brown. This was very long corse black hair) the shower plate showing hot and cold installed upside down because the hot and cold was installed backwards, the toilet not being anchored to the floor and running all night long, the cold faucet handle not being set correctly, and finding make up stains on the sheets. We had intended to stay longer in town on 9/24 but after our disappointing stay we chose to pack up early and head back to MD. Over all the staff while be it we didnt not receive great communication from management were helpful and wonderful. The hotel itself is in disrepair and in desperate need of some TLC. I was disappointed because Hilton has a weight and standard in the hotel world. I travel alot and frankly have had better stays in 1-2 star hotels than I did at this one. I think that corporate need to do a major refresh. Though I will not...

We had our wedding this past July and we have been in contact with the Hilton since August 2022. We originally had a different wedding coordinator who was great and responsive. As soon as we signed the contract, he left which left us really hopeless and heartbroken. Needless to say, another person picked up the slack and she was very responsive. However, the week of our wedding she went to the hospital and she was the only person who knew our wedding inside and out. We get it that life gets in the way and some things are uncontrollable. However, if the Hilton had a team knowing the wedding inside and out I wouldn’t have had to come and sit down with the staff the day of my garba (when I should’ve been getting ready) to get them up to speed. They should’ve been fully aware of all aspects of wedding like it’s the back of their hand. I still remember I went to see her that Monday and then my events started that Wednesday. I did not hear from anyone from a single person from Tuesday- Thursday. When I arrived at the hotel on Thursday, some guy named Ashley flipped out at me and said “lady I dont care about your wedding, I fell and threw out my back.” If this is the kind of staff the Hilton hires, then they lack the entire professionalism aspect of it. This is also not something you want to hear the day before your events. I sat around for 3 hours at the hotel to get someone to talk to me and to find out our hotel coordinator's whereabouts. It was really unacceptable.

Although, a bunch of other Hilton members picked up the slack but there was a lot of miscommunication that could’ve been avoided if there wasn’t only one person we were in contact with the entire period. Here are some examples:

My fiancés birthday was that Friday and I had ordered 2 sheet cakes. They only cut one cake and we had to take the other sheet cake home the day after our wedding. People also said both nights at the cake table did not have any utensils or plates. It simply displayed the cake only. We had to give out the cake and it was frustrating to do so. The Hilton was even told by me and my husband to cut the second cake several times but no one ever listened.

I specifically told bartenders both nights and the Hilton staff to never serve doubles unless the person asks “make this a double please” I remember the night of my reception, I had to yell at the staff saying stop telling the guests if they want a double, they will explicitly say it. Our bar bill was over 14K for only 200 drinkers. That does not make sense and no one ever reimbursed us.

We can state many other examples that happened throughout the weekend but these two were the two biggest examples. Both nights, the staff and the bartenders did not even listen to me or my husband and this weekend was supposed to be our special weekend.

The hotel is very nice but it lacked a lot of things and there was miscommunication all weekend. This was something my husband and I were trying to avoid during our wedding weekend but the Hilton itself caused so much more stress than we could’ve endured. Unfortunately, they have not reimbursed us for these doubled drinks and we were stuck with a high invoice that does not make sense.

If you’re planning a small event, the Hilton Woburn is the way to go. If you’re planning an Indian wedding, please go elsewhere especially if you have multiple days involved/need bartending services. Also, they need to hire better people to be working there because you don’t want the front desk to have a rude person working during your wedding weekend. I will say that a big thanks Colleen and Zak for picking up our wedding but I do wish they would’ve also listened to us during the wedding weekend (I.e the cakes to be cut and not give out doubles). Overall, for an Indian wedding I would...

My husband and I got married at the Woburn Hilton and unfortunately would not recommend. Although the food was great at our reception, the Hilton’s wedding coordinator was nothing but horrendous. She had no knowledge of the Hilton and appeared to have no wedding experience. We had many negative experiences with her, including receiving a phone call two weeks before our wedding from her asking us what time our wedding starts and what we were quoted because “she had no idea”. She also sent us our wedding detail less than two weeks before our wedding and most of the information was incorrect. At that point I called the Hilton and spoke with a supervisor who ensured me that they would speak with her and promised our wedding day would go smoothly, which did not happen.

The wedding coordinator also had no social awareness. For an example she viewed a photo of my husband and I from years ago and made a comment on our weight. She also continued to ask me where my dad was and when told he wouldn’t be at the wedding she continued to ask until she was told he was deceased. Then at the rehearsal for the wedding she continued to ask again where my dad was in front of my family and then asked again on my wedding day.

During the wedding set up, hours before the wedding, and the following day she was no where to be found and would not answer her phone creating chaos. When we would get her on the phone to ask questions like where we should bring the cake, she would respond she did not know and we should find someone from catering. We also found out the day after our wedding that she told the staff to throw out some of our personalized items including champagne glasses and cake cutters.

The list goes on and on including issues with our wedding room block, coordinator had no idea how to run a wedding rehearsal, she sent everyone down the aisle to the wrong songs on my wedding day after I gave her the exact timing, she never booked the wedding suite for us to get ready in as she promised and instead we had to book and pay for multiple rooms the day of the wedding to get ready in ( she then showed up an hour before the wedding telling us we needed to leave rooms due to check out times), lack of communication, during cocktail hour asked me to send her a copy of the seating chart because she didn’t have it, told us our cocktail hour would be blocked off which was not true resulting in hotel guest ruining our guest book etc.

I did speak with the Hilton after our wedding; only for the fact I did not want anyone else to experience what we experienced. I did not receive anything in return from them and I solely wanted to make them aware of our experience and the stress this person created for me and my family.

My purpose of this review is to share our experience to avoid anyone getting their special day or event ruined. I would also like to again say the food at the reception was great. We did have an amazing server named Tarik who knew more about weddings than the actual coordinator. We had an after party at the Matadora and their manager Zack...