ALPHA NE ELECTRONICS — Local services in Woburn

If I could, I would give NO STARS. I relied on Alpha to fix my Samsung refrigerator with an ice-maker that has broken down repeatedly (5 times so far.) The first two times I was able to correct the issue getting coached over the phone, but in July they had to send someone. Whitney (7/23/23) was great, friendly, on time, helpful, showed me a few things about the appliance. It took him a long time and he said I should have ice in a few hours. But a month later we were not getting ice again. Though I liked him, he did not fix the problem. Henry (8/30/23) was in and out quickly, said he replaced the ice maker too, but it would take 12 hours until we had ice. This was odd, since in the previous 3 times we could get a glass of ice roughly 4 hours later. The next day lead into Labor Day weekend and we left without checking up on his work. When we returned from the long weekend (I came back Wed), it seems the ice machine never was working in the first place. When I called Alpha and spoke to Kelly (9/7/23) she refused to send someone on the same ticket ("it expired"), but my point was they never solved the problem in the first place so it's the SAME repair. Since it takes four phone prompts just to talk to someone at Samsung, then several connections before we can get an appointment (because they hand off repair to a 3rd party) I was extremely reluctant to do this. Admittedly I was upset and speaking loudly, and apologized saying I know this isn't her fault, but it is ALPHA's responsibility at this point to fix this and "please send someone" back. All she kept saying was, "I cannot send someone without a new ticket number" like she was reading from a computer screen. I sternly asked for a manager, and she said she was the manager. Then I asked for the owner and she hung up. DO NOT EVER CONSIDER WORKING WITH THIS COMPANY. YOU WILL WASTE YOUR TIME, MONEY, and most importantly your good spirit for the day. I take this time to write to save you from a similar experience. Also, if I were the owner, I would want to know my company failed a customer 3...

Like others on here, they came for a Samsung warranty issue, and only complicated the matter by filing inaccurate and blatantly false reports after a brief visit at the very end of a 6 hour service window. Their report said nothing was wrong with the unit, despite multiple issues witnessed by the technician while they were here, and the technician even saying "something is very wrong with this oven," and that it needed a full diagnostic. They also said in the report that we "refused to allow them to come back," which is an out and out LIE. That never happened. Samsung considered the matter closed with this false report. The gas company, however, deemed the unit "an immediate hazard." Their false reports have cost me hours of time dealing with Samsung on the phone and over three weeks of not having a working oven/ stove. The technician who came to the house seemed knowledgeable and sympathetic. However, "Henry" in the office refused to discuss the matter and was nearly impossible to understand on the phone. Avoid this place, especially for Samsung warranty issues. This seems to be some...

Excellent experience using Alpha NE Electronics for Frigidaire Washing Machine warranty work. My washing machine broke while under warranty and Frigidaire initially sent out 2 other repair companies that had no clue what they were doing. I then found Alpha NE Electronics and scheduled the repair. Whitney from Alpha NE Electronics arrived on time and was immediately able to identify the problem. When the parts arrived, Whitney returned promptly and did the repair. He even had to repair the damage done by the previous repair company (Northeast Appliance) that Frigidaire sent. Whitney was smart, professional and polite. He showed me the problem with the washer and explained how he fixed it. He was great!

While I would never buy a Frigidaire appliance again due to the corporation's awful customer service, Alpha NE Electronics will be my first call when I need any future appliance repairs. I highly recommend Whitney & Alpha NE...