had never visited this store before . . . chanced a trip because i was in a neighboring place last week at Woburn Family Dental and saw the sign reading APNA BAZAR - the word APNA in the name told me that surely i will be welcome . . . . . . immediately on walking in i was warmly greeted by team members working at the registers . . . i had no list because i wasn't out to shop so i stood and looked around before venturing into the aisles . . . it was extremely satisfying to see my favorite brands on well stacked shelved and peeping eagerly out to attract me attention were other brands that i have not seen elsewhere before . . . . i got myself a cart and started filling it up . . . for some of the items, i was amazed to see excellent pricing (now don't tell me to tell you which items the prices were amazingly low!) . . . . walked around and saw my favorite brand of raisins but did not find the lack raisins (saw only golden and red) in Three Rivers brand - walked to ask the lady doing some merchandising about it and she walked back with me to the aisle to explain that she did not have what i was looking for and showed me what she had - she then asked meekly for permission to ask a question - i nodded and she asked my why i wanted only the black variety and what is the difference between different types and brands - i invested my minutes to explain the differences between raisins and how the differences are because differing types of grapes grow in different regions, are processed and dried differently, etc - she patiently listened and politely thanked me for enlightening her - she was wearing spectacles and was about 5 ft tall but i did not see her name on a badge - please find her out and thank her for excellent service . . . . then at another aisle i was told by a gent with a huge black beard that my question would be best answered by Ram Appa in a different aisle - as expected Ram Appa did have all the answers for my questions i was looking for in the chips and snacks area . . . moving through the aisle i also looked at the Halal Meat section - impressively clean and neatly laid out - did not buy any this visit but will love to go back there in future - liked the fish collection too . . . . my wife observed that for many of the ground masalas and dried fruits the smaller packs were not available - why? - whereas it does make commercial sense to by bigger packs, one must also balance storage space and inventory carrying time at home - we really have to be careful to not have spoiled stuff thrown away because we tried to save money buying bulk - that was wisdom / gyaan which she always shares . . . . . . . . at the end at the check out - the cashier was friendly and patient - willing to follow bagging directions from me to keep bags at manageable weight and also maintain segregation for liquids and all that usual extra fuss that senior people love to make at the exit desk - no sign of annoyance and positive attitude from the cashier helped us to decide that we will be back . . . keep up the service and rest assured we will...
Read moreI recently visited Apna Bazar in Woburn, and I must say it was a delightful experience. Apna Bazar is a well-known Indian grocery store that offers a wide range of products and ingredients, and I was impressed with the overall quality and variety they had to offer.
First and foremost, the store was clean, well-organized, and easy to navigate. The aisles were neatly arranged, making it convenient to find specific items. The shelves were well-stocked with a diverse selection of Indian spices, condiments, lentils, rice, flours, and other pantry staples. They also had a good assortment of fresh produce, including a variety of fruits and vegetables commonly used in Indian cooking.
One aspect that stood out to me was the freshness and quality of the products. The fruits and vegetables looked fresh and vibrant, and the shelves were well-maintained with products that were in good condition. The store takes pride in offering authentic Indian ingredients, and I found many brands and products that are not easily available in regular grocery stores.
The staff at Apna Bazar were friendly, knowledgeable, and willing to assist whenever needed. They were able to answer my questions about specific products and provide recommendations. The checkout process was smooth and efficient, with minimal wait times.
Additionally, Apna Bazar also has a small section dedicated to ready-to-eat snacks, sweets, and frozen foods. It's a great place to find some quick and convenient Indian snacks and desserts. The store also offers a variety of kitchen utensils, cookware, and traditional Indian cookbooks, which I found to be a nice touch.
Overall, my experience at Apna Bazar in Woburn was excellent. The store offers a wide range of authentic Indian products, maintains high standards of cleanliness and organization, and has a friendly and helpful staff. If you're in need of Indian groceries or are looking to explore Indian cuisine, I highly recommend paying a visit...
Read moreI have been a loyal customer of this store for the last three years and consistently appreciated the diverse range of products available. However, a recent incident involving a misplaced purchase has significantly altered my perception of this establishment and raised serious concerns about its commitment to customer satisfaction.
Upon realizing that paid-for items had been inadvertently missing in the store, a request was made to review the store's security footage, only to be informed that the cameras were purportedly non-operational. This response raises significant questions about accountability and transparency, especially in situations involving potential loss or theft of customer property. The manager's subsequent defiant attitude when the possibility of contacting emergency services was raised, declaring, "go ahead anyway we are closing the store in five minutes", underscored a blatant disregard for customer concerns. He was completely unapologetic and didn’t even care to ask my name or phone number.
I returned to the store two days later; the lost items were successfully retrieved. I talked to the manager and a blonde-haired female staff/owner/manager (I don’t mean to be disrespectful, just don’t know her name or she is staff/owner as she didn’t wear ID/name tags, nor did she care to introduce herself). They were totally unapologetic, and their lack of decorum and defensive stance throughout this ordeal, was deeply disappointing. Instead, the response received was the dismissive and unprofessional, "what do you want sorry now?" However, when inquiring why no attempt was made to obtain customer’s contact information to facilitate the return of the merchandise, their justification was that they were "too busy." further demonstrated a severe lack of professionalism and customer empathy.
Customer grievance and sensitivity to customer concerns are paramount in any business, and in this instance, it was...
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