Mattress Firm Crestwood — Hotel in Worth Township

This is the second time I went to this location. The first time, the sales lady was tied up with another client, but she had no problem letting me run around and jump on the beds. I then mentally picked one to ponder over and told myself I would come back and look for her the next time I decided to move forward.

Then I checked out a sleep number store and they asked me some questions about my sleeping patterns I hadn't considered. It made me look at my mattress a little different, but the number beds just weren't comfortable enough for me.

Well, last night was a terrible nights sleep so I decided to finally head back to the mattress store and Jason was there today. I basically announced what kind of sleeper I am (overweight big boobied [FEMALE] stomach sleeper with back problems) and said the mattress I had decided on last time had apparently been moved and a new one was now in its place. Jason was able to figure out which brand I had been eyeballing and suggested two from the line that were good for back problems and stomach sleepers. I plopped down on them like a seal out of water and proceeded to roll into different positions until I narrowed it down to the one I like. It was the more expensive model than the version I had originally picked, but it was on sale for $200 less than I had originally budgeted for (ie the first bed's original price). We ran the financing and it was easy peasy and I walked out not long after with a receipt in hand. All in all, it was a super positive experience. He wasn't high pressure at all and when I asked if those were the only mattresses for bad backs in the store, he said no... That there were some that were better but I had already ruled them out by announcing what I didn't like. (I'm not into tempurpedic or any kind of memory foam any more.). So basically the one I liked best was quickly found simply because I was up front about what I needed and what I knew I didn't like.

One more thing that made an impression on me was that I mentioned I'm a flight attendant who sleeps on a lot of beds and I know which softness I needed to sleep deeper, but I couldn't remember which hotel it was that had the best bed. He pointed out two brands in store that he said most hotel chains purchased and that if I were to mention a hotel brand, he could probably guess which brand it was. Soooo... If you like one particular hotel's bed, go here and ask for Jason (or I'm guessing they are all trained to know) and they can probably help you find that mattress in their store.

I get the mattress in two days... So, so far I'm very happy. Five stars all the way from the buying and financing experience at...

This is our second time coming here. First time back in 2021 and this year. Both visits 10/10. This year we got the pleasure to work with Peter. When I say this was the best customer service , I mean it! We came in at 7PM, thinking it was enough time before they close. We felt so bad that he stayed a bit after closing, but he kept re-assuring us it was okay and wanted us to make sure we were happy with our purchase. We knew what we were looking for. Firm or Medium mattress- unsure of the material. Peter was super attentive, friendly, outgoing, relaxed, professional at the same time. Asking questions, getting to know our sleeping habits with concern and keeping in mind of our budget. He showed us different type of mattresses and worked with us - as with we gave feedback. In the end, we purchased a mattress with an adjustable base at a great price . I’m honestly happy with the service he provided. Me & my boyfriend would love to thank him. He made our experience really enjoyable. Five stars for him - Would definitely recommend coming here and...

Good day world on 7/29/21 I just left Orland Park Mall at Macy’s matters department looking for that 70% off mattresses note I was sitting in that department for over 30mins before someone showed up without matters knowledge I say that to say I gave the young lady my information to give it to the correct person whenever that person show’s up so like most ppl if I don’t accomplish my mission for that day it won’t get done so I ended up in Crestwood Illinois and came across Matters Firm and did I mention Mr. Graylin Smith let me tell you why you should experience great customer service when shopping for your matters let me tell you from the time I walked into the door this fella was very knowledgeable on all the products this fella made it so easy for me not to pay attention to the price and focus on the great quality of the product note too me quality is very important as well as great sleep again that’s why I was there 😂. I suggest you check out Matters Firm and for great customer service head to the Crestwood location on that note 🌎...