Starbucks — Restaurant in Worth Township

Been coming to this store for almost twenty years, in both of its locations. The last two years the quality has really gone down. The lines are much longer and more often than not the drink is wrong - and not worth getting back in line to correct. Better more accurate drinks from other stores in the area. It is a shame to pay almost six dollars for the wrong drink. In the past you would get maybe one bad drink every six months. Success has really ruined this store.

EDIT 04/27/2021

Bought my last drink here this morning. The apathy at this store has reached its peak. The last four days in a row the customer experience has been terrible. There was a time when I taught Customer Service for a local airline and we used to hold Starbucks up as an example of the difference between hospitality and customer service. We would tell our students that Dunkin Donuts will give you a hot fast cup of coffee, But at Starbucks you're greeted by name, the people care about what they are doing an although you'd pay more, it was worth the experience. Sadly, this is no longer true. I've been here when there were long lines and times like today when there was no line. The people who work here still can't get orders right, even when you order the same thing everyday. They act like they are half asleep and sound like zombies on the intercom. Courtesy, like simple good mornings, or thank you's are a thing of the past. If it was one employee, it might be an issue with that single employee, but this is everyone who seems to work the drive thru. They keep raising the prices and aggressively market their tip jar but can't be bothered to get a drink right or listen. Perhaps Starbucks should take a lesson from Dunkin Donuts or even McDonald's. Get the order right before you try to talk about your great company. A simple one drink order should not be this complicated, yet, it is beyond the ability of this store to create one. After thirty years as a customer I'm done. I can get lousy coffee for 1/3 the...

My husband and I order from the Crestwood location very often but lately, we’ve had very bad experiences. Most of the employees are nice but there is one person that is very rude and consistently makes our orders wrong. I don’t want to put her name in here but she has lime green hair. I can’t name every single instance that we’ve had a problem with her because this message would be 10 pages long, however just recently, my husband went in there and she made my drink wrong not once not twice but three different times and got more rude each time My husband told her it wasn’t the right drink. It wasn’t a complicated drink there was no add-ons. It was just a plain hazelnut shake and espresso and she kept making the hazelnut cold foam drink even though my husband told her it was not the right drink. Then, the next time we were in there, which was the next day she must have recognized us, and while she was making our drinks, she took one of the lids for our drinks, rubbed it all over the counter, which had Liquid on it from other drinks that had been spilled, and proceeded to put the lid on one of our drinks. Today, my husband stopped in after work, and he waited 39 minutes for two drinks because she was ignoring everybody that was in the café and just taking care of the drive-through even though there were two other employees making drinks for the drive-through. But she had time to take care of two people that walked in after us, and they seemed like they were her friends. She took their order and got them their drinks before she even started making ours. Like I said at the beginning we stop at this Starbucks very often but with how rude this person is it really makes me consider going to a...

Outstanding Service by Dylan at Starbucks:

I had the absolute pleasure of being served by Dylan during my recent visit to Starbucks, and I must say, he truly made my day! Dylan's exceptional customer service skills and warm demeanor set a new standard for excellence.

From the moment I stepped up to the counter, Dylan greeted me with a genuine smile and made me feel right at home. He took the time to attentively listen to my order, offering helpful suggestions and ensuring every detail was perfect. His knowledge of the menu and his passion for coffee were evident in his thoughtful recommendations.

What truly impressed me was Dylan's efficiency without sacrificing quality. Despite the bustling atmosphere, he skillfully prepared my drink with precision and speed, all while maintaining a friendly conversation. It's evident that he's not only a master at his craft but also a true people person.

Dylan's dedication to providing an outstanding customer experience is commendable. He went above and beyond to ensure I was completely satisfied with my order, and even took a moment to ask if there was anything else he could assist me with.

It's employees like Dylan that make Starbucks stand out. His commitment to excellence and genuine care for customers is a true asset to the team. I left with a smile on my face and a perfectly crafted beverage in hand, thanks to Dylan's exceptional service.

I wholeheartedly recommend visiting this Starbucks location and having the pleasure of being served by Dylan. He is a shining example of what outstanding customer service looks like. Thank you, Dylan, for making my day brighter with your exceptional service!

Warm...