Culver’s — Restaurant in Worth Township

First time coming to this location and they can't follow cooking instructions. I called to let them know that the food wasn't made as requested (the request is clearly stated on the receipt). The person that answered the phone said that they were a manager. He said they could remake it but I wasn't around the corner. That's my fault for not checking the order before I pulled off. I said if I return, I'd like a refund. He says no refund. He puts me on hold and eventually kicks me around to 2 other people. I spoke to a Hosea who said he could offer 10% and ice cream and maybe comp a free meal. After being on hold, the next person that gets on the phone is Je'sus. He mentions a scoop of ice cream. I said what happened to the free meal. He says , oh, well I know we made your order WRONG but that doesn't warrant a free meal. I said a scoop of ice cream doesn't appease me either. I hate when an establishment prepares the food incorrectly and acts like it's no big deal. It is a big deal. We went back and forth a little. And he said the phrase we can replace the mistake. He takes down my information only to send me a coupon for a free scoop of ice cream. Now Culver's is playing in my face. I was expecting more. You fix it how I want it or else don't take my money. I recommend buying your own package of ground beef and everything else to cook your own burger. Culver's is not that special. Go to your local grocery store buy everything and still save some coins rather than give it to this joke of an establishment . Do not patronize here. Read the reviews. Culver's response is scripted and just for show. They're not going to make anything right. I called them directly and didn't...

1. ordering online was not an enjoyable experience. Why is there no option for extra of an included ingredient like Mayo or onion? Which, I always order in person, no issues.
2. friendly service upon receiving my order though when I was eating I witnessed an employee take a napkin from the dispenser, wipe ketchup from the counter, and then proceed to wipe the dispensing nozzles with the same napkin. As she threw the napkin in the trash I couldn’t help but notice there was a sanitizing bucket on top of the trash bin, no doubt to be used for this purpose to ensure sanitation. Cross contamination is a real and serious health concern and should be taught learned and practiced by all employees.
3. I have previously and frequently enjoyed food and service here with 1 or 2 exceptions in the past. With this visit, any previous good experiences have been countered by this one visit. From one of my previous visits, Noah gave us exceptional service. From one of these visits I acquired and participated in an online survey with the compensation of a free scoop. I intended to provide the code given online to receive my reward. Instead it was insisted upon that I relinquish my receipt from surveyed purchase or not receive my compensation. Marquay did not facilitate me and proceeded to offer the cone I ordered to another customer since the order had already been made. A further reason why I will do my best to make this experience known. The treatment I felt was embarrassing and humiliating. Shame on Marquay for treating a once loyal...

HAD A Problem ON SAT. WITH ORDER Spilling. TALKED TO MGR ON PHONE INSTANTLY MGR ON SAT WAS VERY Nice AND HE Would REMAKE ORDER AT MY CONVENIENCE ! MONDAY EVE. I HAD A FEW MIN. AND STILL Owed MY LUNCH SO 15 MIN B4 CLOSING TIME MGR_---- N A T H A N------- was on duty. Explained WHAT Happened AND --- I WAS BLOWN AWAY AT THE EXCELLENT, EFFICIENT, AND THE VALUE I WAS GIVEN AS A CUSTOMER IN THEIR STORE! NATHAN WAS SO KIND, SINCERE, AND NOT UPSET THAT I HAD CONE IN 15 MIN B4 CLOSING TIME EITHER! *TO NATHANS BOSS AND Culver's CORP. TEAM I AM A BLOGGER/ REVIEWER I HAVE 3 ACCOUNTS MY Oldest ACCT HAS COVER 3 MILLION TOTAL VIEWS ! THAT SAID, ONLY HAVE Given TWO ----5 STAR Reviews --- EVER; IN TEN YEARS! BOTH BUSINESSES ARE Places MYSELF, MY ENTIRE FAMILY, AND AVG CUSTOMERS LIKE MYSELF FO TO DAY AFTER DAY! EMPLOYEES SUCH AS NATHAN AND The Entire - CULVERS TEAM UN CRESTWOOD,UL DESERVE TO BE RECOGNIZED AND APPRECIATED MIRE BY US! THEY ARE WORKING VERY HARD AND IK IM A HUGE KAREN Sometimes AND IK tlr we should all try to acknowledge when there's no event or employee that goes so far above& beyond HE SCORES THE TRIFECTA OF " WIN WINS", Cust, CORP, AND EMPLOYEE!!! UK EXTREEEEEMLY LONG BUT WAS HAVING A HORRIFIC DAY AND FOR WHAT ITS WORTH NATHAN MADE ME GLAD TO BE--- T H E I R---- CUSTOMER,!!!!! I will be printing this off and sending it to Culver's H/R dept as well as franchising dns(?) , corp office in WI! Hopefully corp & his MGR will duly aknowledge his...