M Village Hotel Hai Bà Trưng — Hotel in Ho Chi Minh City

Disappointing Experience — Lost Money, No Support, Beware Before Booking!

We had mistakenly booked the wrong dates for our hotel stay. Realizing this, we contacted the hotel more than 24 hours before check-in. Unfortunately, we were told that “since it’s already the check-in day,” there was absolutely nothing they could do.

We immediately contacted Agoda, who informed us that if the hotel agreed to waive the cancellation fee, Agoda could approve the refund. Agoda even tried multiple times to call the hotel (as shown in the screenshots), but the hotel refused to pick up any calls. Even after Agoda sent an email and attempted a callback, the hotel did not cooperate.

When we showed the hotel the proof that Agoda was trying to reach them, the hotel simply pushed the blame back, claiming it was “Agoda’s side” and refused to assist further. As a result, we lost a full 3 days of hotel payment without using the room — and received zero support from the hotel.

The customer experience was absolutely terrible — there was no willingness to work with us at all. For anyone considering booking this hotel, think twice.

I have booked over 50+ hotels worldwide, and in almost every case where mistakes like wrong dates happened, the hotels were willing to work things out — especially when contacted early enough. Sadly, this was not the case here.

This hotel seems relatively new, and perhaps because of the low occupancy (as you can see, many rooms are empty), they preferred keeping the money rather than building goodwill. When comparing this hotel to others, you will quickly notice the lower price and the lower service standards that come with it.

Bottom line: If you value flexibility, honesty, and good customer support, you might want to...

From the moment I arrived for my initial 4-night stay at this gem in M Village Hai Ba Trung, I knew I had made the right choice for my visit to Ho Chi Minh City. However, it wasn't until I ventured out. I canceled another hotel after stayed there for just 1-night and returned as I truly appreciated the unique comfort and hospitality offered here, leading me to extend my stay to a total of 11 nights.||Room Comfort and Quality: I stayed in a Deluxe room. Each room here speaks volumes of luxury and space, with proper kitchen, constructed with the high standards in mind. The spaciousness provided a much-needed sanctuary after a day of exploring the city.||Staff Excellence: The heartwarming and helpful staff made communication a breeze. Their attention to detail and eagerness to assist were evident in every interaction, making my stay even more pleasant.||Prime Location with Serenity: Nestled in a tranquil part of the city, the location strikes a perfect balance between peaceful seclusion and convenient access. The array of dining options, particularly the vegetarian restaurants located both in front and behind the apartment, added a delightful culinary aspect to my stay.||Final Thoughts: This place is more than just a service apartment; it's a home that warmly welcomes its guests. The harmonious blend of simple but decent facilities, exceptional service, and a serene yet convenient location makes it an ideal choice for anyone looking to immerse themselves in the beauty of Ho Chi Minh City. I'm eagerly looking forward to my next trip, and without a doubt, this will be my go-to accommodation.||Thank you for an unforgettable experience and the outstanding...

We had mistakenly booked the wrong dates for our hotel stay. Realizing this, we contacted the hotel more than 24 hours before check-in. Unfortunately, we were told that “since it’s already the check-in day,” there was absolutely nothing they could do.|We immediately contacted Agoda, who informed us that if the hotel agreed to waive the cancellation fee, Agoda could approve the refund. Agoda even tried multiple times to call the hotel (as shown in the screenshots), but the hotel refused to pick up any calls. Even after Agoda sent an email and attempted a callback, the hotel did not cooperate.|When we showed the hotel the proof that Agoda was trying to reach them, the hotel simply pushed the blame back, claiming it was “Agoda’s side” and refused to assist further. As a result, we lost a full 3 days of hotel payment without using the room — and received zero support from the hotel.|The customer experience was absolutely terrible — there was no willingness to work with us at all. For anyone considering booking this hotel, think twice.|I have booked over 50+ hotels worldwide, and in almost every case where mistakes like wrong dates happened, the hotels were willing to work things out — especially when contacted early enough. Sadly, this was not the case here.|This hotel seems relatively new, and perhaps because of the low occupancy (as you can see, many rooms are empty), they preferred keeping the money rather than building goodwill.|When comparing this hotel to others, you will quickly notice the lower price and the lower service standards that come with it.|Bottom line:|If you value flexibility, honesty, and good customer support, you might want to...