Minimalist Apartment — Hotel in Ho Chi Minh City

The booking was for two nights December 13th & 14th. I messaged the property upon my arrival in HCM. I was replying upon free WIFI. Agoda's system does not allow for direct property/customer contact!!!The booked property was difficult to locate, and when located nobody was there. After 15 minutes My luggage and I went to find a free wifi. Contact with the property confirmed they were there. I returned where somebody gave me access to the foyer. Nobody there. 40 minutes later I found a wifi/password and called the property again, & it was realised then that the property management had changed the location with notification to staff or myself! Two hours have now elapsed, and instead of a warm, cosy minimalist room (which I like and booked) I got a large drab apartment. ||The internet didn't work and nor did Netflix which they advertised, and because it was Friday night, nothing could be done until Monday, by which time I have checked out!||The toilet was hard against the wall and impossible to sit upon normally. There was a kettle and microwave oven, a bowl and plate BUT NO cups or glasses to drink with.||With no internet or television, I complained which did nothing. I asked for a full refund as I had been in the property less than two hours and it was as per advertising. Refused. They did offer one night's refund, so i decided to stay until checkout time the next day. I ended up staying the extra time as I became unwell. Neither the Property Management nor Agoda at any time took seriously the inconvenience, frustration and ultimately the ruining of my final few days in Saigon. Subsequent approaches have been perfunctionary to say the...

Nice place. Location is great. Warm water was an issue when we stayed, but no...

Thái độ nhân viên cực tệ, nói chuyện trên đầu khách. Hình như là tạp vụ. Phòng thì khá ổn, đầy đủ vật dụng. Nhưng thái độ quá tệ không thể chấp nhận được. Tuột mood cả chuyến đi. Ở Auhome địa chỉ Nguyễn Trung Ngạn tốt bao nhiêu thì qua đây tệ bấy...