The guy who works physically grabbed other customer's phone and bashed it on the table after she requested to get a receipt for her purchase, which he refused to give with no explanation. He simply said he wouldn't do it, I'm a rude way told us to go away. When the lady tried to explain the reason she needed to get the receipt (to get refund from travel agency), and tried to ask him to then say it on camera as the proof if he refused the receipt, he screamed, grabbed her and tried to go around the bar table to physically threaten her further. Completely unacceptable behaviour. Should be reported to...
Read moreThis is a very well located hotel in SaPa. The owners are very friendly and helpful and they will hel you have an amazing time in SaPa. They will help you rent scooter, and suggest day trips to visit the minority's communities. They were very helpful to book my tickets to Hanoi. I recommend this place. Ask for Nuathe will help you sort your acommodation out and all your needs. The room a were clean and...
Read moreI purchased a bus ticket from Sapa to Luang Prabang (800k) from this hotel with ease.|Unfortunately my bus was unable to leave as scheduled due to a landslide preventing the bus from using the road, but they were able to refund and organise another bus ticket for me.|Very helpful.|Good wifi in the restaurant, and the meals they served looked and smelt...
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