Khách Sạn NewSun — Hotel in Sa Pa Ward

First: the hotel is really pretty and comfortable. But the problem was, that the staff was the rudest ever so they destroyed the atmosphere of the hotel by themselves. Be careful for the old woman at the reception and the old cleaning lady. They wanted us to pay the towels we used cause they said they were too dirty. Excuse me?! If we do a motorbike tour in the Country side it's normal that towels get dirty from the dirty streets. A normal washing machine can do even make up and mascara stuff so what is their problem? Also they wanted to force us to pay so they didn't give us our passports back until we really struggled with them so they had to give us the passports back. Also the cleaning lady knocked on our door at 10am and wanted us to check out, but the check out is at 11am. This two points are NOT acceptable for the price you have to pay. If you can, find a...

In finding a hotel to stay the night, ask to visit one of their rooms to get the feel of what it feels and looks like before paying for the room. This place was one of the best places I been to so far for a get price. Though the room is small, they provide everything you need in that room, and if nothing is working they will come up to fix it that moment. I suggest customer to read what they have provide on that room, and they layout the prices for missing stuff from your room so you know ahead of time. Though walls are thin, they have great beds and Wi-Fi. The only reason that it's not a five star review is because there was miscommunication on both parts. They are set on trying to rent you the room at thet moment, if you don't take it they would give it immediately to the...

Nice hotel, above average. When i enquired as to whether breakfast was included, i was told there was none/ no option to add on or avail of a breakfast. I found this strange for a hotel of its style.||||Other than that very clean and...