Aje James St — Local services in Brisbane City

Extremely disappointed and hurt by the service I received today. I waited until after 9:30 to enter the shop that was unlocked and proceeded to go to the counter to pick up my click and collect. I walked past a lady near the door. She did not say hello and another young lady looked at me and then picked up her drink and went into the back room and an older lady said to me we are nearly open. No one wanted to serve me, from my understanding If you say your store opens at 9:30 am your staff should be ready to serve customers at 9:30 am. You had already been open for at least 3 to 5 minutes. It’s not my fault if you had the door unlocked and you’re not ready for customers making me feel bad or unwanted. It is not the right way to treat someone when you’re working in a boutique Centre and paying high-end prices. I’ve never had a bad experience with this brand before until...

Aje is an Australian Brand I have always loved and supported. Unfortunately after today's experience at the James St Store I can't say the same. Walked in with my partner to purchase a birthday outfit and was not greeted by the 4 unoccupied staff. While browsing/ selecting a few things to try no one asked if I wanted to start a change room or if I needed assistance. I then asked for an item in an alternative size and was left awkwardly waiting with no response. The retail industry has suffered in the current climate and I would like to keep supporting a local boutique like Aje. But the customer service game is seriously lacking considering the prices of the gorgeous fashion. I don't often leave reviews but I couldn't get through to the customer service phone line. Sorry team - pick up the...

Went in today for Boxing Day to return with full proof of purchase that were bought full price 3 days ago unfortunately returning as they didn’t suit. ( the store was very quiet at this time so not over ally busy) What seem to be manager refused to do refund and said you can only get store credit for full priced which is incorrect according to there policy. Also saw they had an item in store according to online and they didn’t even bother to look just search the name in their system which they search the wrong name anyway. Queen street store has much nicer ladies willing to help unfortunately James street...