Silverkris Business Class Lounge — Local services in Melbourne

Certainly one of the worst business lounges at Melbourne airport which unfortunately gives a poor first impression and just does not come even close to the fantastic service that you get on board with Singapore Airlines.

The space itself feels very small and with no natural light, it feels very tight and not comfortable. There are a number of lounges on this level that have used the space that although doesn’t have any windows outside, makes it feel more welcoming.

The amount of seating is not sufficient for the number of people who regularly and it always is very full / difficult to get a seat.

Food selection is less than you’d expect from a business lounge (even domestic let alone international) and unfortunately what food is provided, the quality is poor by comparison to the other equivalent lounges at Melbourne airport.

Would be great to see some investment from Singapore Airlines to improve...

Andrea from Silverkris Lounge Melbourne’s staff - She deserves to be acknowledged! This kind and dedicated woman truly works hard with her heart. We came in with an emergency situation, and she was right on to it to help us to the best of her ability. During the time she helped us, there were other customers coming into the lounge, and she still managed to serve them too, with a bubbly and happy attitude. She remained calm and made sure we were ok throughout the process. Rare to find an amazing woman like her. Without her, our situation would have been worse and miserable, and our trip would’ve never been possible. We are eternally grateful to you, Andrea! Thank you very much! If there was more people like Andrea, this world would be a way better...

Worst SilverKris lounge in the world. I’ve experienced a better atmosphere and food selection at funerals

This is truly Singapore Airlines unworthy. Staff is unfriendly, but that’s the same at the SilverKris lounge at T3.

SQ ground staff have a severe attitude problem. They forget that their passengers ensure them of work and feel we need to thank them on our bloody knees for letting us use the lounge.

The only nice staff are the ones cleaning and taking care of the food, as they’re often not Singaporeans. These lovely people have a more service-oriented mindset and pleasant attitude from their...