Kernels Popcorn — Local services in Mississauga

This happened today June.7,2025. So I was waiting for the butter popcorn because the lady was making it. While waiting there were a couple of customer's that ordered that 2nd customer ordered the same butter popcorn & for some reason she got her order 1st. That from the same lady that took my order & made the butter popcorn. I notice that she might have forgotten that I was standing on the corner waiting for the popcorn. Now the problem is that I saw & i was with my wife so we both saw that she gave the butter popcorn to the customer that ordered later. When me & my wife confronted her she denied, lied & made all kinds of excuses all because she made a mistake. My wife told the lady to just give us a refund but the lady said she can't so we ask for the manager just 2 indian ladies working there with no name tags and no manager. So what really upset me & my wife was that she made a mistake & she denied it. Still couldn't even give us a refund or even offer us another popcorn for compensation. So we just left with the popcorn's we ordered with a buy one get one coupon they gave. Very poor customer service on that...

Have had kernels popcorn almost after 1 year. Used to love love love this. But, had this on 14th Jan afternoon from sq1 mall. What a substandard horrible popcorn it has turned out to be!!! I'm completely shocked to see such a detoriated quality. Even packed popcorn from dollarama is far better compared to a 10$ bag of this garbage. The popcorn kernels have shrinked to a tini mini size, cld hardly find big sizes, the cheesy cheesy taste was rare to find and on top it was soft and damp. And similar service experience at the counter aswell. The girl was anything but delivering any service or experience to customers. I'm so disappointed. I used to be such a huge fan of kernels but i guess its...

On Sunday 16 feb at 6:45 at square one in mall I went the kernel was working at this store she was so rude full of attitude she said excuse me we are closed that is fine I understand if it closed but she was so rude she should just say sorry we closed for today. I don’t know how she is working there. Please don’t go to rhis place these people don’t have any customer experience I also work in restaurant I know how to deal with the customers. When o told her you can say politely she said sorry sorry. No it’s not good gyz whoever own store they should first give the training how to talk and deal with the customers. She had airpods on and she was like disgusting poor...