Lindt Chocolate Shop - Square One — Local services in Mississauga

I would give zero stars but that isn’t an option. Placed a pickup order to be picked up at the store today. Hours of operations say 11 am to 6 pm. It’s also listed in the confirmation email I called to confirm this morning and told them I would be there by 5:30. They told me where to park and call the store number. Called and called several time with no answer. Went inside the mall to see what is going on the store was closed and the lights were off. The phone was ringing continuously as everyone was coming to pick up after work there was another individual standing outside the store also trying to get his order. I needed it for my pick up time.I checked the email and called the store cell and well and sent a text. Called back several times with no response. Worse service ever for a prestigious chocolate brand no sign on the door even if they had to close earlier it’s just a common courtesy or common sense if you ask me to put up a sign. Will not shop here again would like a refund. I will be reaching out to the...

I had a shocking and deeply upsetting experience. My 10-year-old daughter picked up one chocolate from a promotional display — something we’ve seen allowed before — and the manager, Roshani, aggressively accused her of stealing, speaking to her in a way that left her traumatized. She was standing quietly beside me while I was shopping.

The situation escalated without reason. Despite offering to pay, we were told to wait for security and denied the purchase — completely humiliating. What’s worse is the emotional harm this caused my child, who has been anxious and deeply hurt ever since.

When I complained to Lindt customer service, they offered a basic apology but justified the manager’s actions by saying it was to prevent allergies — something that was never mentioned during the incident. This felt like an excuse rather than accountability.

Lindt’s response left me with a terrible impression. We used to love visiting this store — now it’s a painful memory. I hope no other child is treated...

So this post is not about Lindt but about the customer service provided at this specific store and specifically about I am assuming the manger I am not very sure here as they don't have name tags to mention her name, but ya she was giving instructions to everyone and everyone else who seemed to be students working there were very sweet so nothing about them. This girl who was leading the store is very loud and not at all polite I must say, I mean it's such an amazing place to be people enjoy coming to chocolate stores and someone who is screaming inside like shut the door, to her colleagues as it's closing time, or telling the customer in loud noise that we are closed so you all should get it billed was not in a polite tone, which could have been I understand you are worked up but at the end it's customer service which anyone would appreciate and this I have experienced twice and not once, It kills the vibe to go to Lindt at square one which is meant to be a...