Lapennaco Liquidation Super Centre — Local services in Niagara Falls

Prices not honored as listed .. nor will “Management honor” this mistake.

Need a wall stand..went to the store to

Went to checked out the price for a tv wall stand .. saw a wall stand for $52. ( as per label) .,. thought it was a great deal.. Went to the cash register to pay for my items…. Items came up as $75.+tax

As their store policy as indicated.. that the store clerk indicated to me “several times”.. the prices that come upon computer is the prices that they have to charge. They immediately took the “$52” sticker off the item.

I wanted to talk to the manager about this as there was a label on the tv wall stand the had $52 on the label on the package that they have..

The “so called” manager wanted to know where I picked it up..

I showed him the location of the items.. as there was a mix of other styles, sizes of TV wall stands at this location ( not very organized)

Manager indicated that “someone” must have put the wrong sticker on this as well as other tv wall stands. I indicated that there were the same items with the same price tag.

Kept talking with the “manager” at the store.. He/they kept on incisting that what every the price is on the computer.. that is the price of the items….and they are unable to “change it”.

Got so fed up with their Managerment “ the computer price is the Official price” that I did not want the TV wall stand any more.

As we were paying for our other items ..WE noticed that they have charged us HST on our other items.

We Indicated that as per your policy.. they should not be charging HST on these items.

The supervisor quickly indicated that they “ do not honor that Policy any more, and that they “missed a Sign that they were “suppose to remove” She then quickly cover up this sign and indicated again to us that they have to take the price of the items in the machine as the price of the item (as per image, as taken from July 05,2021, at 1:09PM)

This outlet store does not Honor any kind of policy that they have mentioned and/or advertised. They can just “ revert back to they “ policy that what every the computer price is … that’s the price”.. Even the “manager” Did not want to honor their mistake on the sticker price tag or take off the HST as advertised.. that was quickly cover up after we mention it.. as showen in the picture.

This store mine as well put up a sign “ Buy 1 get one 50% off” for a item(s) and then when you as the customer goes to pay for your items.” IF your not paying attention” Pay Full Price for...

I had a wonderful experience yesterday of complete customer service. There was a product that was advertised, I called in to find out if it was available, and the assistant who answered the phone was friendly and professional and very helpful. He went into the supplies to ensure me that yes what I needed was there and would be put aside for the time arranged for me to come in. When I arrived at the store I went to the furniture section as directed asked for assistance for the item that had been put away for me and was told to wait just a moment. The assistant came back with the item, double check to make sure that it had the advertised price and that everything was included in the package, took it to the cashier for me, carry the item to my vehicle, loaded it along with the rest of my items and took the cart back into the building so that I didn't have to. The employees I dealt with where Chris and Colin who we're a great help, professional and friendly. The experience was maximum customer service without having to ask for assistance, way above my expectation when dealing with a retailer....

We were looking around the store today December 18 2022. My daughter found a character pillow she enjoyed and carried it around the store . She is 3 and it kept her content. Would they rather have a screaming child ?. My husband bought over $200 worth of items . He was the only one in the store buying anything. After he paid the clerk complained to us saying that this pillow was unsellable because we let our daughter carry it around and it had slight dust on it which was unseen to us . We offered to buy the pillow just to resolve this clerks issue and she outright refused for us to buy it . Then why complain in the first place and especially since we spent a substantial amount of money in the store. We will never set foot in this store again for how we were treated and felt after the fact when we tried to...