Confessions INN The Rain — Hotel in Niagara Falls

Definetly not a boutique motel or 2nd best hidden gem in Niagara Falls like they claim to be or think they are and definetly not a family freindly place. They have residents renting rooms month to month. We were charged way too much for a couple and only paid what we thought it was worth given the state of the room and amendities. Everyday/night it was like the ghetto with everyone out of their rooms. It was never quiet. We were put in one of the worst rooms and when we complained they shrugged it off like it would go away. There were cockroaches, rats fleas and DIRTY. They shut the power off to 2 rooms because the residents weren't paying rent and had shut the outside lights to try and keep them from gathering outside at night. As for the owners - they know nothing about running a motel. I dont claim to know how to but this was just dumb. Collecting garbage because of the rats by the front office instead of having an actual garbage bin in the back like every other motel. TV and wifi was poor, actually, outright sad. I wouldnt waste your time here. Youre just going to find bad people and bad owners. Boutique Motel sure. Joke. I'm sure to see some bs reply to this and they'll say we never paid or never stayed here, which, we did. Stay away from here. I cant even be bothered to post...

Made a reservation in April for Saturday August the 2nd. Received a confirmation and a reminder of my stay. 8:30 am on Saturday August 2nd day of arrival received an email that due to plumbing issue my reservation was cancelled. Made numerous attempts to contact the facility none of my messages were returned telephone number which was provided was answered by someone who told me that it was the wrong number and hung up. Had to cancel the reservation myself as it hadn’t been cancelled online by motel although they are still booking for tonight....

After about 50 other places either hanging up on me, ignoring me, not being able to speak any English, or mis-calculating the exchange rates(many ppl didn't even want to give any difference) these guys came through.

A great family run operation, very friendly. Went above and beyond to make my stay was worth it, as well as worked for my pocket boom. Highly recommend, already recommend to...