Scottish Inns Niagara Falls, Canada — Hotel in Niagara Falls

I had to write this review as my experience with this hotel was atrocious. I have never had as awful an experience as I had today. My family and I were traveling to Canada for our vacation as we love the area and I wanted my mother to experience it for the first time. What a first impression this was for her. We arrive and go to check in and we were informed that our room was “accidentally” given away to someone else with the name Maria. Now, my daughter works at a luxury hotel in midtown New York so I know for a fact that to check in you are supposed to provide ID, so not only did the staff at this hotel give away our room but they did so by failing to follow simple policy and procedure. So anyone can come off the street and happen to have the same name as someone’s reservation and just take their room? That is terribly irresponsible and unprofessional. I wish I could say it ended there. However, we decided to give the hotel the benefit of the doubt and requested another room. After all, mistakes can happen I suppose. The room we were given was disgusting. It was next to the utility room, disgustingly filthy, smelled of curry and was swarming with flies. Are you kidding me? How can anyone expect to stay here let alone a paying customer? There was no way I could subject my family to such filth. When I went to complain to the front desk I was simply told that there were no other rooms and no refunds would be given if we decided to check out. So you failed at your job and we have to literally pay the consequences? Unacceptable. We had no choice but to leave but I felt it necessary to share this experience across the board.||||This was beyond disappointing and I suggest the company takes the time to train their employees on customer service. We weren’t expecting a Forbes 5 star hotel but some consideration as a paying customer would’ve been...

I had to write this review as my experience with this hotel was atrocious. I have never had as awful an experience as I had today. My family and I were traveling to Canada for our vacation as we love the area and I wanted my mother to experience it for the first time. What a first impression this was for her. We arrive and go to check in and we were informed that our room was “accidentally” given away to someone else with the name Maria. Now, my daughter works at a luxury hotel in midtown New York so I know for a fact that to check in you are supposed to provide ID, so not only did the staff at this hotel give away our room but they did so by failing to follow simple policy and procedure. So anyone can come off the street and happen to have the same name as someone’s reservation and just take their room? That is terribly irresponsible and unprofessional. I wish I could say it ended there. However, we decided to give the hotel the benefit of the doubt and requested another room. After all, mistakes can happen I suppose. The room we were given was disgusting. It was next to the utility room, disgustingly filthy, smelled of curry and was swarming with flies. Are you kidding me? How can anyone expect to stay here let alone a paying customer? There was no way I could subject my family to such filth. When I went to complain to the front desk I was simply told that there were no other rooms and no refunds would be given if we decided to check out. So you failed at your job and we have to literally pay the consequences? Unacceptable. We had no choice but to leave but I felt it necessary to share this experience across the board.||||This was beyond disappointing and I suggest the company takes the time to train their employees on customer service. We weren’t expecting a Forbes 5 star hotel but some consideration as a paying customer would’ve been...

Basic…very basic hotel. Nice staff but the place needs MAJOR work to be even a 2 star hotel.

“resort fee” of $10 a night … supposed to include:

Coffee --- yes, in office – burnt & AWFUL Newspapers – nope, but they did have some six week old flyers for us to read. Housekeeping service – they didn’t even make the bed for our second night but they did drop off some soap and shampoo and cups which we didn’t have the first night Shuttle service – yes if you want to walk 6 blocks to get it. BBQ area – yes if you bring your own BBQ PHONE CALLS --- no phone in the room! Explain how this works. Wi-Fi – yes, but spotty Laundry facilities --- yes, if you pay for it Parking – if there is room for it as not enough spots to equal number of rooms. NO – ice machine or workable soda machine. There is a fridge but no microwave. No cold water at bathroom sink – only hot and hotter until we had the bright idea that the taps might have been backwards --- they were.

YES – FUGLY hooker knocking on your door looking for her trick…at 3 p.m. AND our toilet broke, TWICE. Fan in bathroom so loud it made the bedside lights shake … no way to turn off fan if the lights in the bathroom were on.

Note for other places in Niagara Falls – restaurants, souvenir shops, stores, etc. Niagara Falls has enacted a DMF – Destination Marketing Fee of 3+ percent. IT IS VOLUNTARY SO FEEL FREE TO ASK FOR IT TAKEN OFF OF YOUR BILL --- you are NOT REQUIRED...