DIOR Paris Printemps — Local services in Paris

We were visiting Paris and I decided to surprise my wife with a visit to Dior Printemps store to get her a present for her 30th birthday. Initially we were welcomed by a lovely lady who offered us a seats and something to drink,which is part of the experience wherever you buying any luxury item whichever the brand is.After my wife decided what bag she wants she left us shortly and we were left sitting at the table.My wife only touched the bag while we were waiting and the security guy immediately stood over us and said "you not supposed to touch anything" and keept standing over our heads while we were sitting,acting like we are going to damage or steal something.I asked him to step away as I wasn't comfortable with his intimidating presence, which he did but he kept staring at us.

Sales lady than brought the bag which my wife liked and I was about to buy the bag and end this agony as I was uncomfortable at this stage,but then manager Marco arrived.

I explained what have happened earlier,and that we are extremely disappointed and offended by the way security acted,and instead defusing situation,the manager kept talking over me in the condescending manner lecturing me how security was right and we were wrong.At this stage I decided not to proceed with purchase of the bag as it was clear to me that people who run this store have no clue about customer service and I was just annoying myself further.

My wife was so upset that she was even crying. While we were leaving the store we were meet with the same nice sales lady and she was apologising and comforting my wife.

This experience left bitter taste in our mouth! Me and my wife have firmly decided not to use Dior products any more and to share our experience with our friends and family!

I also took some time to read other people's experiences with this company on Google and trustpilot and concluded that what have happened to us wasn't isolated incident,and I'm glad that I didn't make that purchase after all,as this company doesn't care about it's...

The salesman in PRINTEMPS are impatient and unhelpful, and I am wondering if he is really understand what i am looking for, my pic was an asian man without glasses and wearing masks on may 16. (I have to claim that i am an asian too and i have no bias on skin color). I was planning to buy a mini bag and some accessories that day , but as the service isn’t good there so I decided to buy a fashionable ring only. I have to admit that I decided to make the purchase was due to the 5% off discount for foreigners in PRINTEMPS. If only considering to his service, I have to say I am not gonna buy anything there. The 1 star was for the discount but not the salesman. For him, it looks too extreme but I have to say his services was only mark 0.

I had another shopping on May 17 at Saint- Honore store, the salesman is super nice and helpful. She was asking me what I am looking for, then she brought bunch of related products to me and make helpful recommendations to me and my friend. It was the way a professional salesman should do to the guest. I finally bought a bag and my friend bought a pair of earrings there, which we have no any discount...

WARNING - Order somewhere else!

Overall extremely poor level and unprofessional eshop. You will get much better service from any seven-eleven supermarket.

From “customer service” you will receive only “copy paste” answers. When you send a message, the case starts always from the beginng. Looks like they use AI.

Shipping partner is UPS. NOTE! They use shipping method, where  is no option to pick up your shipment from UPS access point! You need to be home personally. As UPS inform the delivery time “by the end of day” so you need to be on watch whole day. Drivers have no phones either!

Shipping time 3-4 days on the website is not true. After more than two weeks, never received my shipment. No help from “customer service”, therefore I forwarded my case to the authorities and my credit card bank.

If you really want problems, feel free to order. I can NOT...