KARL LAGERFELD — Local services in Paris

I recently received a bag from Karl Lagerfeld as a birthday gift from my sister, and while I’m very happy with the gift itself, I was extremely disappointed to hear about the terrible experience she had at the store. She went to pick up the bag, which she had ordered online, and the staff refused to provide her with a shopping bag to carry the gift. To make matters worse, they were rude and dismissive throughout the interaction.

For a luxury brand like Karl Lagerfeld, I would have expected much better customer service and attention to detail. A shopping bag should be the bare minimum for a purchase of this nature, especially when it’s intended as a gift. The lack of professionalism and courtesy in this situation was unacceptable. I hope the brand takes feedback like this seriously and works on improving the in-store experience for...

**********STAT AWAY FROM THIS STORE AND COMPANY AT ALL. WE BOUGHT THE SUITE CASE AND IT BROKE DOWN AFTER NOT EVEN 2 DAYS. I UNDERSTAND THINGS HAPPENS, BUT THE STORE STAFF DONT WANT TO HELP AT ALL. SO NOW IM TRAVELLING WITH EMPTY BROKEN SUITE CASE, AND THEY ARE NOT PICKING UP THE PHONE CALLS OR ANSWERING EMAILS. THIS IS VERY DISSAPPOINTING , I PAYED €455 AND IN THE END GOT THIS. 2 YEARS AGO I BOUGHT THE SHOES FROM LV, AND MY SHOELACES BROKE, THEY EXCHANGED IT WITH NO PROBLEMS IN ANOTHER COUNTRY

TERRIBLE CUSTOMER SERVICE FOR KARL LAGERFELD STORE**

AVOID BUYING...

I was going to buy a gift , the blond lady was very rude, rough ,maybe she wasn’t in the mood to work that day. I asked about the sale section, she told me in a sarcastic way: “what do you see in front of you? we are putting the new collection”; despite the sign of sale on the door. I also mentioned I don’t want a jeans because I’m not sure about the size but she showed me the jeans again and seemed upset when I said didn’t want them. I’m sure you will get a lot of complaints the way with the way you are...