L'Agence de Paris — Local services in Paris

This agency provided the absolute worst service imaginable. I am a student who is studying in Paris. The problems began when the contract was sent over with MULTIPLE errors, including house rules and even deposit prices and rental prices. When I arrived to the apartment it was absolutely disgusting. There was pubic hair EVERYWHERE, the bed, the dishes, the shower, the carpet, everywhere. When I contacted Baptiste to inform him of this he simply said it must have been missed by the cleaning company, but there was no offer to re clean. At one point he even stated how I could clean this myself in less than 30 minutes, which is appalling not to mention in the heightened point of covid 19. The bed linens had not even been washed since the previous tenant left which was apparent by the mass amounts of body hair and bodily odor. The apartment was not as described in the ad and was lacking several features. In addition this apartment was located within a hotel which was no where listed on the ad. After many back and forth emails and unprofessionalism from this agency they finally agreed to send me a portion of my money back and allow me to end my lease, but only because spotahome.com backed me and fought to get me out of my lease. They sent the money back to me via PayPal where there was €300 missing. When I asked about this I was met with unprofessionalism and arrogance from Baptiste claiming that it must have been a PayPal transfer fee. In my experience if a company is using a money transferring service they pay the fee or split it with the customer after they notify and agree upon these terms. This was not the case. They simply used my refund to front their expense. I have never dealt with an agency or frankly any company who treats their clientele with the condescending and disrespectful tone this agency used. This place is running a business where they are their first priority and your money is their second. Your wants/ well being do not fit anywhere in their equation. I hope my review will help at least one person avoid this agency and...

I recently finished a 7 month lease with My Paris Agency (“L’Agence de Paris”) and had a nightmare experience. I’ve never had such a terrible experience before - I’ve rented 4 apartments and have always left on good terms with the landlord or rental agency.

A small wall in the apartment started peeling badly, and even grew black mold which stressed me out a lot. They didn’t send anyone to fix the wall, and at the end of my stay took my entire €1800 security deposit, claiming that it would cost €2100 for repairs. This is over 3x what a reputable technician quoted me to fix the wall. They also didn’t let me do an exit inventory walkthrough, and then sent a long list of damages that I simply had not done to the apartment. This was especially frustrating because I took a lot of care to respect the space during my stay.

This whole experience was extremely distressing and was a huge damper on my time in Paris. As a foreigner, I felt powerless to pursue any sort of recourse. I even visited the ADIL, a government housing advocate group, and they informed me that the agency was acting illegally, but that I would need to stay in Paris longer to bring the situation to the...

Really bad bad experience. The apartment was ok, but, after almost 20 days from our departure, they asked for non-existent damage to an old toaster...making it pay as gold! Tip: There are so many agencies in Paris, but if you really want to choose this one, when you leave the apartment, ask to check the apartment, in EVERY DETAIL, until you are present, and ask to sign an "état du lieu" complete. Otherwise, after, it is impossible to counter their statements. In any case, I will never use this agency anymore!

Answer to the Agency replay: This is the problem about the reliability of your agency. If you check the apartment not in my presence, you can invent any damage you want and it will always be my word against yours. It is a question of honesty. If I had time I would have asked a lawyer to follow the case, but it was not worth it. I keep saying that I had taken great care of the apartment and that I did not break the toaster ... but after 3 weeks you can invent anything! My advice remains the same: check the apartment, in EVERY DETAIL, until you are present, and ask to sign an "état du lieu" complete, so nobody can ask you for damages...