TONI&GUY Louvre - Paris 1 — Local services in Paris

Really poor experience having my hair cut by Christiane (marked as Christian when booking on Planity). She did not know how to deal with my thick hair and request, the result is the worst haircut of my life. I asked to keep the length and reduce weight given I have thick hair, I end up with a badly cut puffy bob with uneven layers and ends. I requested the layers or framing not go anywhere above my shoulder, alas this was not followed. The weight I spent 6months growing gone. I note she added on 15euro for the extra time taken with my thick hair, for it to be officially marked as a spa treatment which was, frankly, a lie and completely unprofessional. It was rushed, and this was the result.

I note the customer service support was apologetic to resolve the issue. Unfortunately I left Paris and could not return for a haircut, but was offered a resolution to conduct a new visit to a different Toni&Guy, hence the 2stars. Here, I was advised of the issues with the cut, indeed way too much was taken off at the bottom of the hair which resulted in the issue, he agreed this was not suitable especially for my hair thickness and she should have realised this. His solution was to grow it out rather than cut more given it would make it much worse. I appreciated the candid response, and not to make a quick buck in charging for another haircut. Post this point, I have done a Brazilian keratin treatment and cut to resolve the issue. The new hairdresser said on inspection said "it's choppy and completely uneven at the base, the layers, everywhere. My heart breaks that she allowed you to leave the salon like this".

I will probably visit Toni&Guy again given I've had many other positive experiences but, and my only advice which I will forever do going forward, is to check specific hairdresser reviews prior as I note other similar issues from other...

I have been working in Guest Services for over ten years in Luxury Hospitality, and I am very familiar with the fact that mistakes happen so is up to us to provide feedback so everyone can move forward.

After a colour correction that I Didn’t live up to my expectations, I decided to be accountable for my part and send an email explaining my concerns.

Now, everyone must understand that every single company that deals with ’People’ is exposed to complaints about service. Your response and recovery will have a massive impact on the loyalty of your customers.

After a few very Professional email exchange. Jessica called me. You can tell when someone is genuine, candid and most importantly, when they are accountable for the actions of the company they represent.

We got together, and I was introduced to Aurelie. Most likely, the best colourist in Paris. Jessica stayed with me all the time to translate for both of us, and after a great chat, Aurelie started working on my hair again.

She was excellent in managing my expectations with what was achievable then. The results were beautiful. The perfect technique to lighten without damaging my hair blending the areas that were very dark with highlights that look caramel and natural.

Needless to say, I was thankful, happy, and I have already booked my next appointment in 3 weeks.

Is easy to adore your hairstyle when nothing goes wrong with it. But it is even more essential to appreciate the love and action taken by the leadership of a Brand, so the Junior partners follow the example.

Thank you Jess & Aurelie!

See you both...

I visited Tony&Guy for a haircut with Master Safa on September 1st. She was nice and attentive, sounding very professional. Having worn short hair for a long time, I was unsure about the best mid-length cut and chose to follow her advice.

Unfortunately the excessive layers made my fine hair look even thinner, and the styling didn't last. I share here photo taken the same day 30 minutes after returning from the salon.

Safa also applied an expensive hair mask, promising three weeks of moisture, but it had no effect at all. I submitted a complaint and was surprised that Safa responded instead of the manager, which didn't sit well with me. I wanted to share screenshots of my letter and her response here as well, but unfortunately google doesn’t allow to post screenshot. Key points of her letter: she didn’t apologise, she said she can correct the cut herself (something you never want to do with a stylist who ruined your hair) and as for corrective session with other stylist she said « you can go with another stylist but i cannot garantee that is going to be for free ». And of course not a word has been said about the refund.

While the salon's ambiance is stylish and chic, I left with the worst haircut of my life and was dissatisfied with the post-complaint communication. It's disheartening that my efforts to grow my hair were in vain.

Regrettably, I can only give...