Douglas Frankfurt Kaiserstraße — Local services in Frankfurt

I am writing this review out of pure appreciation for Ms. Gamze Cicek. To put it briefly, I have a pending refund from Douglas from about a month or so and have been writing / speaking to their online customer support day-to-day but NO success. I decided to visit their store at Kaiserstr. Frankfurt. I felt welcomed by their in-house staff and was directed to Assistant Store Manager Ms. Gamze who took her time in listening to me and understood my problem. Even though she is not a native English speaker, she talked to me in English and helped me out of the way by calling their customer service on my behalf and enquiring the issue. She also called third parties involved within payment collection procedure and tried to sort the matter out for me. Long story short, my refund has still not arrived but I really felt taken care of. I am going to visit the store again to see what next she could pull-off for me. I am grateful to Ms. Gamze for her commendable support and absolutely recommend everyone to talk to her, in case you have any troubles or issues with your...

So the story. I bought some stuff in the morning. Somewhere, in the late afternoon went back. If in the morning I was welcomed by friendly staff and interns, in the late afternoon, my English was met with some, low voice mumbling in German at the counter. The "mumblewoman" was extremely arrogant, mocking and hostile in posture and emotions. The interns who I had business in the morning were standing still, could say nothing. I did not respond to the "mumbling lady", just left...

I found the person at the counter very friendly and I found the shop also relatively decent as a Douglas outlet. I gave 3 stars because the security guard was a bit invasive than regular human beings in Frankfurt. I appreciate the company he provided and his keen interest in what I was looking at ;-) but it's a bit disturbing to have a security personnel follow you everywhere in the store. On the other hand, if in the future, I need a bodyguard, I know at least one...