Montblanc Frankfurt - Goethestr. — Local services in Frankfurt

I have been subject to a scam and fraud by Mont Blanc Saudi Arabia. My automatic watch was ‎not working because it was unused for several weeks. It just needed a rotation of the pen ‎against the clockwise direction. However, the store informed me that after inspection, it needs ‎a machine replacement for $1000.‎ When I asked to honor the guarantee, they refused and alleged, wrongfully, that it has fallen ‎from my hand.‎

I have taken it to another ‎watch brand who showed me how to rotate the pen of the watch, and then it ‎worked just fine (working perfectly ever since). ‎

I made several complaints, and I requested to reach the top management, but in vain. Finally, after my review in Google Maps, I was contacted by a supervisor who told me that I...

Extremely high quality, well made writing instruments (made in Germany) and paraphernalia, watches (made in Switzerland) and leather goods (made in Italy). Other than Louis Vuitton where 750€ purses break and the customer service is arguing with: "Well, it's the cheaper variant, that's just what happens" Well, you just lost a customer... not going shopping there again!

On the other side, Mont Blanc has a most sincerely polite, calm and multilingual customer service, that really tries solving every problem for their customers.

I just love going...

Julia and everyone at the Montblanc Frankfurt boutique are phenomenal and the best I’ve seen. I’ve been to dozens of boutiques in countless countries and have always had great service and gotten exactly what I’m looking for but at the end of the day the experience is made by the people. If it came down to it I would willingly pay more for the same product if it meant I was taken care of by the professionals at the Frankfurt location. 10/10 and the only Montblanc location I’ll be going...