Il Cantuccio di San Lorenzo — Local services in Florence

The Good: Absolutely Delicious Cantucci and Heavenly Scent I visited this store in early September, and my initial impression was fantastic. I first discovered their amazing Cantucci at a local restaurant where they were served, and I immediately knew I had to track down the source. Walking into the store, the smell alone is worth the visit. The aroma is absolutely divine—it was impossible not to be tempted by all the treats. The Cantucci itself is a delight, truly one of the best I had in Florence. If you are looking purely for delicious, authentic Tuscan biscuits, this is the place.

The Bad: Extremely Poor Customer Service, Billing Issue, and Forced Chargeback Unfortunately, the experience was significantly marred by the poor service at the counter. The attendant handling my transaction was clearly not paying attention to my order. She confused the items and, more importantly, processed the purchase twice. When I noticed the double charge on my card and politely questioned her about the error, she outright refused to refund the money, claiming she had not processed the transaction twice. Despite the fact that my card statement clearly showed two separate deductions for the exact same amount, she continued to deny the mistake. I only managed to get my money back by initiating a formal chargeback process with my bank. This kind of dishonesty and unwillingness to resolve a clear billing error is unacceptable, especially as it forced me to go through the lengthy and stressful process of a chargeback.

Conclusion While the quality of the Cantucci and the wonderful atmosphere are top-notch, the highly disappointing customer service and the refusal to correct a billing mistake unfortunately overshadow the quality of the products. A business's rating is also a reflection of its staff, and in this case, the attendant's actions severely impacted the overall score and caused a significant headache by forcing a chargeback to...

middle aged lady was unfriendly. she seems annoyed that I do not speak italian. as an asian tourist, I could not help but feel as if she treated me differently because of my skin color and nationality.

When i asked politely (and with a smile) if i could try some of the cookies, she first gave me a sample to try. When I asked if there are other flavours (again, politely and with a smile), she was visibly annoyed and told me in an angry tone “No samples”.

As a tourist, I saw the good reviews on google and came into the shop wanting to purchase some traditional cookies, but was disappointed by the service, ended up leaving the shop feeling upset and...

The biscuits/biscotti/cookies were absolutely amazing. I cannot give enough praise to these. The shortcake holds it's shape but melts in your mouth. They also pack each of them with abundant amounts of almonds, walnuts and cranberries (depending on your choice of flavour). The absolute best one was the soft almond biscuits. They had such a strong almond taste and very so soft and moist on the inside. You will absolutely need to try this store! Only downside is that they were a bit pricey but at the same time you get what...