Marinella — Local services in Naples

We were told by my husband’s diplomat brother to make sure to visit when we are in Napoli.

It’s an extraordinary store with extraordinary people. Maurizio was so lovely to us. He even gave my son and I a little gift, which I thought was a lovely gesture.

We got ties for my brother in law and my husband. The best keepsake of our trip to Napoli.

Was so happy to meet a fellow Pinoy in Tommy. He was lovely! I can only recommend this store for fine things for men like ties, cufflinks & cashmere scarves.

We were not able to visit the showroom upstairs but the main store has the original furniture. The store is more than 100 years old.

Maurizio was game to take a pic with us. The store was started by his grandfather Eugenio, then continues by his father Luigi and later his son Alessandro. It’s lovely to visit a store with so much history.

Thank you for the unforgettable time! How lucky are we to visit a store that is beloved by dignitaries, nobles and diplomats all...

I am visiting Italy quite often, once or twice every year, for business reasons mainly. I've been to many high quality tailoring brands, like Kiton, and I've never met this attitude before. The quality of the ties and scarves is undoubtedly exquisite, but the customer care is disappointing. I was looking forward to an experience in such a historical shop. You should be more helpful to the clients when choosing a tie, a scarf or other products. Tell us more about the brand, you should be more gentle, even to those who are not Italians. After all, if you want to be a well-respected brand globally, you should also speak English and not just put a bunch of products ahead of us and walk away. I was feeling as if I was annoying you. If it wasn't for the quality and the history of the brand itself, I wasn't going to buy anything. And that's all because of the terrible...

Quality of ties is great but I am really disappointed by the customer care: the shopper assistant looked to me as he was in a hurry for me to decide the pattern and color and I felt I was almost bothering him while choosing my tie. Maybe I was in a t shirt with a backpack and he though I couldn't afford it. He just put out a bunch of ties in silence and went away. then when I was almost clear in my mind he took my choice and went to the cashier without a word. I found the behaviour not very customer friendly. Marinella is a great brand and requires a great service for its clients: tell me more about the brand while I am choosing, sell me a dream, explain me how it was made and why you are so special, just do not annoyingly wait me to buy in silence to go out as soon as possible. At zara I would have received a better...