Boutique Borsalino — Local services in Rome

Dishonest pricing. I was charged the full price, when the tag on the hat clearly listed the item as 40% off since it was end of season. The British sales woman also ran my card without telling me the price first and cut off the price tag on the hat without asking my permission first, so I didn’t catch it. I’ve never been to a store that doesn’t honor their own posted prices, so this was a shock. I’d rate zero stars for abysmal service and illegal bait and...

Patricia was a delight and clearly loves what she is selling. I purchased three hats: two as gifts and one for me; as I have been obsessed with this brand and made it a must stop in Rome. The store is above the Spanish steps. Patricia was very helpful with filling out the VAT for me to ensure a seamless acceptance at the airport terminal for a full...

Vincensa was very helpful and entertaining. We purchased a hat and returned later in the day and asked that she ship it instead so that it would make it back to the states undamaged. We ended up purchasing more while there and shipping that as well. Great salesperson, friendly, funny and helpful. Couldn’t...