JINS Namba Parks — Local services in Osaka

I arrived this morning in a hurry because I'd broken my boyfriend's glasses while we were on holiday in Japan. We were looked after very well, the staff spoke to us in very good English and our conversations went really well. I'd highly recommend it! They took the time to explain everything to us and to repeat it so that we understood, and I'd like to thank them warmly for that. We were able to have our eyes examined again and choose the glasses we wanted. There is a wide choice of frames! We waited 30 minutes for our glasses and they were ready, it's so quick! So if you break your glasses during your trip, I strongly advise you to go to Jins like we did. The equivalent of the price was 50€, depending of the frame you chose, which I think is reasonable given that in France you can get them for 200€... Many thanks to your team for all the care you...

Purchased Jins glasses in another Jins shops in Tokyo and TW several years ago. This shop has a poor after-purchase service. After I paid, and then no service followed. Just let me take the glasses front rhr locker and no one cares about if the glasses fit or not. When I asked the girls to help adjust the nose stand, they put on a look to make me think this request was an awkward one…. I felt embarrassed for asking her…..well, though the shop is spacious and the guy who served me when purchasing was good. The after purchase was awful. this is the poorest service...

This store is spacious, and the staff are exceptionally friendly. REI, who assisted us with our lens purchase, was incredibly professional, patient, and went above and beyond to help. REI even took the initiative to call our hotel—where we hadn’t even checked in yet—to ensure our glasses could be delivered there and handed to us. Ryo, who handled our payment, was friendly and explained the process for claiming our duty-free tax refund on Level 7. I’m extremely satisfied with my purchase and will definitely return when I visit Osaka...