Lululemon Lucua Osaka — Local services in Osaka

I recently visited Lululemon with the intention of purchasing a new pair of ABC Jogger pants, but the only piece they had in the store had the bottom opening loosely stretched and out of shape. I was hoping for a seamless shopping experience, but unfortunately, it was quite the opposite.

The male staff at the changing room seemed completely uninterested in assisting me. He appeared unfriendly and lacked any enthusiasm to help with my queries. For a brand that prides itself on premium quality and service, this lacklustre customer service was incredibly disappointing.

To make matters worse, the store had a “limited” stockpile of what should be one of their staple products. For the price Lululemon charges, I expected better availability. On top of that, I noticed a section of their clothes hangers were sticky, which is unacceptable for a store of this caliber.

Overall, I left feeling frustrated with both the poor service and the underwhelming selection. Not the kind of experience I expected from such an expensive brand.

This could be entirely isolated case as I’ve had great experience in Bangkok and...

Very disappointing shopping experience. All the customers were made to wait in the sun. I approached the staff to propose they could have swop the entrance where the sun is to be exit and the exit which is under shade to be the entrance where customers could queue comfortably. But was told although they had 2 sets of entrances and exits. Customer are to wait under the scorching afternoon sun due to company policy and the pax counter system happen to be on the left side of the entrance where the sun is. Leaving the right entrance under shade not utilize and for exit only. I wish Lululemon management do actually have staff that look into retail customer experience. It was poor retail planning for such a reputable brand especially in a country like Japan where customer service and experience is of very high standard. A total disregard for customer care and silly operation planning. Looking at the negative reviews here reveal serious problem with planning and staff training. A poor and unsatisfactory shopping experience translate to poor sales regardless of your brand name or...

Worst ever. Especially Obasan staff's attitude was speechless. One star is not even worthy. Terrible&super stucked up women staff. They don't know what they're doing in sales (bad attitude & no idea in products) and never say sorry although they gave me unclear information with confidence. All they answered are "urm" "huh?" "hmm?". Is this the arrogant attitude that lululemon educate their staff towards customers? So much for the "global" corporate. I was never furious like this before in my life. They even giggled over the phone talking about me asking Qs. I asked the staff name to separately explain to customer service hot line on what I experienced with her service, and the staff said "I can't give you my name cuz it's personal info & company policy HAHA". She LAUGHED at me with the certain tone all the time & the way they speak in Japanese was not polite and not appropriate for customer response. Unbelievable. Besides, if it's personal info and company policy, why do they post their names with faces in front of the store publicly and wearing name tags in store? Putting that aside, they kept interrupting me asking return policy and explaining my situation. I even had to say "stop cutting in, I'm not finished". They didn't even try to get what I'm trying to explain. No wonder why there are so many bad comments about this store's staff attitude. Now I get it. Never shop here.

スタッフ達の対応が悪すぎる。特におばさん(最初対応してもらった若い子が上司とずっと言ってたから歳上。声も確か歳上)のスタッフ。グローバル企業というところでこんな経験、初めて。確実じゃない、関係ない情報についてすごい自信もって私に伝えて「すみません」という誤りの言葉もいっさいなし。「え？」、「へ？」、「は？」ばかりの答えが返ってきた。接客態度悪すぎる、お客をバカにしてる。カスタマサービスへ電話してこの状況を伝えようとしてスタッフの名前を聞いたら「あげれないですよ。個人情報なんでフフッ」と言われた。個人情報なら名前のタグはなんでつけて店舗で働いてる？お店の前にスタッフ名前はなんで公開してる？ 言い方もずっと悪かったし、タメ口ばかりで横のスタッフと私のことを話して笑いながら対応。ルルレモンはそういうスタッフを育てるそういう企業なんですね。一生ルルレモンについて悪いイメージを持つことになり、周りがルルレモン利用するとしたら絶対やめさせる。 「私たちは、すべての人々に対して敬意、共感、人間性を持って行動することを大切にしております。皆様のご理解とご協力をよろしくお願い致します。私たちは人種差別やその他の差別、ハラスメント、ヘイトを黙認しないことをお約束致します。詳しくは、lululemon.co.jpのインクルージョン、多様性、公正、アクションのページをご参照ください。」という企業精神、笑う。差別・ハラスメントしてるのはスタッフが顧客に対してじゃない？

절대 가지 마세요. 이 점포만 그런건진 모르겠지만 스태프들 태도 엄청 나쁩니다. 밑에 리뷰가 왜 죄다 직원들 욕하는 내용인지 알듯함. 정말 간만에 나쁜 경험했습니다. 반품에 대해서 물어봤는데 건방진 태도에 잘 모르는 것에대해서 맞는듯이 따박따박 대답하고 물어보는 요지도 잘 못알아들어서 화딱지남. 대답할때 옆 직원들이랑 키득키득 대면서 대답하고 장난치듯이 대답합니다. CS에 전화해서 점포 애들 누구누구가 이렇게 말하던데 맞냐고 사실확인하려고 스탭이름물어봤더니 개인정보라서 줄수없는데영?후훗 이라고 대답했음 후훗거리는 거도 화나는데 개인정보면 네임태그는 왜 달고 일하는거죠? 스탭 이름들도 오사카팀이라고 밑에 리뷰처럼 공공연히 가게앞에 내걸어놨던데. 대응하는 내내 놀리는 듯이 대답하고 히죽거리면서 “에?” “헤?” “~든용” 이라고함. 룰루레몬에 대해 좋은 이미지가 있었는데 이번 경험으로 이름만 들어도 이젠 치가떨림. 주변에서 산다하면...