Muji — Local services in Osaka

I had a disappointing experience while browsing for luggage at your store. I noticed several luggages were chained to a cabinet for security purpose, which I understand. I approached a staff and politely asked if she could help unchain one so I could test the wheels.

Instead of assisting, she impatiently told me to take the product card and proceed directly to checkout. I explained that I needed to test the wheels before deciding. She then opened the luggage zipper in a rough manner (it is still chained) and so quick that giving me little chance to examine it properly. When I asked again if the chain could be removed so I could try the wheels, she just waved impatiently and said it couldn't be done, and then JUST WALKED AWAY! This kind of attitude was unexpected and left me with a very poor impression. It was an unpleasant shopping experience. I won’t be making any...

家父母於9/2晚間購買商品，支付現金後店員未現場點收，把錢收起來後又拿出來並告知金額不正確。店員對於父母語言不通又慌張混亂的樣子似乎覺得有趣，跟其他店員在旁邊看著他們笑。當下我並不在旁邊，是中途父母打電話把我叫過去，我看到的就是在店員看著他們笑那段，我想其中有幾個可以精進的地方： 身為店員我不信沒學過「現場點收現金」這個規矩。 身為國際遊客人來人往之處，英語能力可精進。 身為國際化社會，日本走在世界的很前面，請具備一定的國際觀，而不是我不懂你日語就值得恥笑。

On the evening of September 2nd, my parents purchased some goods in MUJI parco store. After paying in cash, the store clerk did not count the money on the spot. After putting the money away, the clerk took it out again and said the amount was incorrect. It seemed that the clerk found my parents' confused and panicked demeanor, due to their language barrier, amusing. The clerk, along with other staff members, stood nearby watching and laughing at them. I wasn't there initially; I was called over by my parents in the middle of the incident. When I arrived, I saw the clerks laughing at them. I think there are a few areas that could be improved:

As a store clerk, I don't believe you haven't learned the rule of "counting cash on the spot." In a place frequented by international tourists, English proficiency could be enhanced.

As an internationalized society, Japan is at the forefront of the world. Please maintain a certain level of global perspective rather than considering it laughable just because I don't understand Japanese.

Lastly, I gotta ask, what are you...

Purchased on this store at April 17th. When i back at my home country, i just realized i’ve been billed with some items that i never picked (with total is around 2.000 yen). I reached Muji Global via email, IG, X, even website form, but no response at all. For management, if you see this message, please drop email address that i can contact. I demand clarification for my case and absolutely...