Chanel — Local services in Tokyo

On Dec 10th, I dropped over because of flight connections at Haneda and meant to buy one for my wife as a gift. I reached out to my wife via live video call letting her pick a favorite one but was brutally stopped by a salesperson who kept saying “no video!” I explained to her that it is a live call rather than filming for other purposes, which apparently didn’t work. It’s weird because I just bought one a few months ago in Chanel Yorkdale shopping mall, Toronto, where live video call is welcomed. Don’t know if this is a Chanel global policy or Japan local thing. Anyway, this was utterly an unpleasant shopping...

I was looking for a cardholder and Appreciated for the Japanese salesperson she finally grab me and my husband two bottles of water as well I understood how others feeling this shop as well because at last the salesperson seems not trusting me insert details belonging to my husband, she thought I insert myself details as membership. She insisted three times during i inserting that I must insert my husband details as he paid for me. I finally gets a little mad because she kept saying like a old old lady. Then told her "trust me! It's my husband details ok?!" Then she stopped saying...

I haven’t never met any sales associate who was this rude before. I was looking for a cardholder and asked to see different colors as I didn’t decide on which model or color. The SA asked for my flight ticket and told me to the gate and board instead of assisting further. In a way it means that she told me leave. If you were to spend ¥120k, you would want to spend some time to look through it right? This left bad taste...