Sugi Pharmacy Ginza 1 Chome Store — Local services in Tokyo

Some of the items on the grounds floor stand on the direct sunlight from the window (ie some of the creams, face masks etc). I am sure they are not supposed to be stored under the direct sunlight as it makes them heat Being a foreigner , I found the service in this pharmacy so intrusive and impolite/not considerate! There were two different staff persons who approached me saying that (a) the eye mask that I chose is not good and I should get an alternative (which was 10,000yen more expensive); (b) the biore sunscreen that I wanted to buy is not good and I should again buy some alternative brand (I never heard about) which they tried to convince me is so much better. The most annoying thing was that when I politely said “no, thank you, I will stick to my choice”, they continued to persuade me!! And I had to say no again. I felt so much pressure to buy the products they were convincing me to buy, it was extremely uncomfortable! And honestly so UNBELIEVABLE for a Japanese store, I left with a sad feeling and I know I will be never coming back Even though I bought some personal hygiene products, they gave me the transparent bag to carry things lol! Seriously? I asked for a normal not-transparent bag and they said sure but we have to make another transaction for 4 yen. 4 yen is not a problem but the lack of common sense is, there was absolutely no need for a...

Picked up a lot of stuff here. The Chinese female staff upstairs and the staff downstairs really took the time to help me, even using a translator so we could understand each other — really appreciated that. To be honest, the female cashier came off a bit rude, which made the checkout feel...

この店での買い物で経験した非常に悪い経験を振り返りたいと思います。支払い手続き中、レジ係の態度は悪く、顧客を尊重していませんでした。私は率直に自分の意見を述べ、支払いをする人を変更するよう頼みましたが、その人は受け入れるどころか、あざけるような態度を見せ、笑いながら「よかった、人を変えて」と言いました。

特に私の注文は6人以上の高額だったのに、このような非専門的な態度には本当にがっかりしました。ここのスタッフは顧客サービスについて適切な訓練を受けているのか、それともこのような無礼な態度が店では普通のことなのか、私には理解できません。

今、私はこの経験のせいで機嫌が悪いです。私は真剣に買い物をする人なのに、敬意を欠いていると感じます。そして私は絶対に二度とこの店で買い物をしません。

今後、他のお客様の信頼を失わないよう、店舗側としてはこの件を真剣に検討して...