Sumitomo Mitsui Bank, Marunouchi Branch — Local services in Tokyo

I came to this bank to exchange some dollars. There were only 2 customers in front of me, but because bank clerks were really slow, it took me 20 minutes before I could reach one of them. Then again it took them forever to check 2 papers I filled out (with no mistakes!). And after that the clerk comes to me and tells me that the rate has changed as it is already 10:31. The new rate was worse than in Mitsubishi bank just 2 blocks away, so I refused to continue this transaction. 30 minutes of my time were waisted with no outcome. I...

I am not happy with the customer service of this branch. After 2 visits in which I attempted to transfer money to an overseas account, they have been very resistant to help and I am still unsuccessful. Also, despite the fact the bank closes the door at 15:00, they stop servicing international transfers at 14:30. When asked why, the staff just shrugged. I asked if other branches are open later, and she said she didn't know, and her only response was "come back tomorrow at 9:00".

At least...

1階はATMコーナーで窓口のある丸の内支店は外観からは解りくく看板が ありません ビルの中に入って初めて表示 2階にテナントあります 階段上がって左に回り込むとあります 銀行の業務体系変わってきましたが ここまで消極的営業初めてです ただ比...