Van Cleef & Arpels Ginza Six Store — Local services in Tokyo

I regret wasting so much time on this boutique whose staff is fantastic actress on lying and fake information. I didn’t even realize she/ they lied until I saw a customer post about what she purchased without full deposit on specific pieces. ( I think what one SA said pretty much represents tge boutique culture shaped by their leader) . This is my lifelong worst experience I could imagine. It will be such a shame on this brand. The lady who assisted me on 2nd May could get an Oscar for her performance!

1’ For the whole time, she never stand up to help me out on necklace even I’m obviously having trouble with my nails to put on buckles. I’m afraid this is not a MAISON service.

2’ She said theirs is no stock for any motifs as I mentioned and also there is / no arrival plan since the next days are holiday so there will be no shipping. She can also check stock all over and it’s none in Tokyo. Anyways I respect the fact the stock is limited until I saw the post on social media of todays customer. an “VVIP “customer who got a B1 floor VIP room for a private view for the pieces she didn’t get full payment on and offered enough choices of 5 motifs bracelet and 10 motif necklace, which as Ms Lei said; none would arrive for this coming days !

I feel like I got so cheated and humiliated . The most ironic part is Ms Oscar winner said, hey, I know we are popular, but we are not Hermes who hide the stock until you buy enough . We have no stock; that means no stock to everyone for sure. And we don’t even have SAMPLE. Excuse me, I never think there is something called sample in jewelry brand. Only displayed items.

Such a shame in a precious flagship jewelry Madison . If the situation is unmanageable and service is under extreme pressure under such a crazy market, you should adjust local price instead of train your staff to lie...

The lady who came to the front door to “serve” was extremely rude. Her name was 小林XX. We didn’t know we needed to make a reservation in order to purchase jewelry here. In the city where we live in Australia we could usually walk in, not just van cleef but other high end jewelry stores too. She “sighed” and made the “Tsk” sound when we were trying to make an online reservation. She rolled her eyes when my husband is trying hard to understand her. I don’t know whether if we should be apologetic for our poor understanding of her English or her poor level of English..? I lost my patience and left before even completing the online registration form. Hello 小林, you don’t own Van Cleef, you are a stores person, you represent your company and this is not the correct attitude to treat customers, especially in high end stores like this. Poor experience, way below par customer service. Will not...

Honestly, Van Cleef all over Japan (Osaka, Kobe, Kyoto and also here) have been piss poor in customer service. The SA asked what I was looking for, so I walked closer to talk to her ( I had a stroller with me) and she stopped me and said I couldn’t pass the imaginary line. She also wouldn’t step off from behind her podium so I could speak to her - I guess I should talk loudly for you to hear me from afar?

I was specifically searching for a 6 motif sweet Alhambra and had to line up for them to tell me “No.” and then I asked if they had any earrings or other 5 Motif bracelets to which they said “we don’t have any 5 or 6 motifs in stock” and was advised to have made an appointment a month in advance. Well how am I to know if I liked the look or stone without ever trying it on? A brand like this should NOT treat its...