Agensi Pekerjaan Sky Employment S/B (Johor). 天女佣代理 — Local services in Johor

The process with this agency was smooth. However, I strongly advise anyone considering their services to carefully reconsider the biodata provided. The maids we received were completely inexperienced and did not match the qualifications or experience outlined in their biodata.

Despite providing ample training, she struggled to adapt due to her previous job experience being vastly different. Additionally, she was instructed to misrepresent herself to secure the job. Unfortunately, this led to a situation where the agency benefited, but we, as employers, were left at a great disadvantage.

Reply on 20/8/24:

Thank you for your response. I appreciate your acknowledgment of my feedback. However, I must reiterate my dissatisfaction with the situation.

The core issue here is not just the maid’s performance but the fact that the biodata provided was misleading. The biodata claimed that the maid had experience, which was a critical factor in my decision to hire her. Unfortunately, it became evident after her arrival that she lacked the basic experience to perform her daily duties.

While I understand your offer for additional training, I feel this does not address the primary concern of the integrity of the information provided. I kept her employed out of necessity and kindness, despite her lack of experience, but this should not absolve the agency from responsibility for the inaccuracies in the biodata.

I trust that you understand the gravity of this situation, appropriate measurements should have been in place to ensure that such discrepancies should have never occurred in the first...

I engaged this agency in October 2023 and continued to select Filipino maids until February 2024. I wasted four months with this agent, Ms. Chia! I paid RM500 for booking a maid after confirmation, followed by RM5500 for partial processing fees. Most maids initially agreed but later gave reasons such as lost or stolen passports, low salary expectations, failure to respond, and so on. I clearly informed the agent that I needed a maid as soon as possible to care for my baby! However, she coolly responded that I had to re-select and had no other option. I became extremely frustrated and demanded a refund, but she refused, citing a signed contract. I argued that since the maid had not arrived, the contract was not valid. Still, she insisted that she couldn't refund my money. I contacted JTK and Immigration to inquire about procedures, and eventually, I sought legal assistance. Suddenly, she mentioned she would consult her boss regarding a refund, and later informed me that she could only refund RM5500. When I questioned why she kept RM500, she claimed it was for processing and JTK application fees. However, I later confirmed with JTK staff that they do not require any fees. My advice to others out there: PLEASE DO NOT ENGAGE WITH THIS AGENCY! THEY ARE NOT PROFESSIONAL AND I REGRET IT DEEPLY! YOUR AGENCY DESERVE NO...

I recently hired a maid through this company, and the experience was fantastic! She was highly professional, detail-oriented, and very efficient. Every task, big or small, was handled meticulously. From cleaning to organizing, she did an outstanding job, and my home now feels spotless and well-arranged.

Additionally, the company’s communication and scheduling were top-notch. The customer service team was very responsive, polite, and flexible in accommodating my needs and preferences.

Overall, I’m extremely satisfied with their service and would highly recommend this company...