Content Grain Bowl (Mount Austin) — Restaurant in Johor

A few days ago, I ordered two takeouts at your restaurant and brought them home. Upon opening them, I found that two containers of sauce were missing. Due to the distance and time, I couldn't go back to your restaurant to get the missing sauce. So, we just ate the food without it, but unfortunately, the lack of sauce made it very dry. The taste of the food itself was fine, and it had the taste that this type of cuisine should have. Afterwards, we privately informed the customer service about our experience, not asking for anything, just wanting to remind the management to pay attention to and improve the service level of your employees. We also understand that running a food and beverage business is not easy. It has been a while since then, and we were disappointed with the response from your customer service. They said that the missing sauces could be provided during our next visit to your restaurant (but we had already eaten the two meals without sauce, and the bad experience couldn't be compensated at that time). Additionally, they mentioned that we could be given a free soft-boiled egg during our next visit. We were disappointed with your CS response and sincerely hope that you can improve your customer service. These are our...

Reason for 2 stars:

They did not have meat free protein option (tofu was not ready/out of stock). So we had to choose a veggie to replace the protein. 1 veggie for 1 protein, this doesn’t make sense. It should be 2 veggie for 1 protein because proteins are more expensive. All other make your own bowl places I’ve been to, does this to compensate.

Our food came and the order got mixed up. Got rice instead of soba noodles, vice versa. Told the lady about it, she said oh sorry I’ll give you an empty plate??? She also messed up the order for the table sitting next to us. Must have been a bad day.

Ordered ice black coffee but they didn’t have ice. After our food was served, lady came to us to say they don’t have ice. Asked if it’s ok to change to hot. We wouldn’t have ordered if we knew. But no choice we just said ok fine. They also didn’t have all the juices (because no stock) and only had carrot.

Toilet had no tissue.

The only 2 star was for the decent food and nice interior. Both the dressing we had lacked flavor (lemongrass vinaigrette and tomato curry). But it’s nice to have a healthy food option. Wish they had more choices and need to up...

I absolutely love the healthy eating concept at this restaurant, they serve a wide range of proteins and carbs. I really loved the tender chicken breast with Sichuan pepper corn. You can tell that it was not frozen from the texture and it was freshly prepared by the chef.

The soba was really delicious and paired well with the other sides, like cucumber kimchi and roasted broccoli/ pumpkin slice. There were also some crispy nuts that really boosted the texture and flavours of the grain bowl.

The sauces were great too, interesting flavours!

The drinks are so so, coffee is not of a special blend and tasted basic, but the cold chocolate had a rich chocolate flavour and it was very indulgent. It would be great if they have soup options!

Last but not least the portion of the protein is great, but maybe because we got a large portion...

The ambience is really nice with a zen feel and they even have WiFi so you can order your food online. They accept card payments and cash. They also have a toilet in the...