Johor Bahru Checkpoint — Local services in Johor

BE CAREFUL WITH THIS VERY RUDE AND AGGRESSIVE OLD MAN (Causeway Link Staff) ‼️‼️‼️

I wish to lodge a formal complaint regarding an incident that occurred on 13 August 2025, around 9:30 PM, at the Johor Bahru CIQ at Causeway Link bus section heading to Singapore.

My friend and I were queuing in the bus seating zone section. Nearby, there was also the standing zone section, where the door was open and passengers were crowding without queuing in an orderly manner. My friend jokingly closed the door in front of me, preventing me from queuing beside him — it was purely a lighthearted gesture, not a serious matter.

Suddenly, a Causeway Link staff member (malay guy) approached and shouted at my friend in an aggressive manner, making a gesture as if he was about to punch him. He then ordered my friend to leave the queue and told him he was not allowed to board the bus. His behaviour was unprofessional and unnecessarily hostile.

Seeing this, I followed my friend to ensure he was safe. At that point, the staff member touched and pushed me roughly without any valid reason. I became upset and asked him loudly “Why did you touch and push me?” Immediately after, an older male staff member (photo that I attached) approached me, shouting aggressively and repeatedly ordering me to leave. He even threatened to take me to the police, despite the fact that I had done nothing wrong.

Both staff members were extremely rude, aggressive, and unprofessional in their conduct. This kind of behaviour is unacceptable for public transport service staff. I request that Causeway Link take immediate and appropriate action against these individuals to ensure such incidents do not happen again.

I have attached a photo of one of the staff members involved for your reference and another one more aggressive staff (Malay man) photo...

For tourists travelling between prepared to deal with long waiting hours and military or police officers who may give you a difficult time there.

This happened at the start of the year. I was told that my phone will be confiscated when I was sending a whatsapp bubble to my friend. Fair enough I said I forgot that I’m not suppose to do this and it’s pretty common i’m not the only one doing. I showed the military guy that I deleted the videos and he continued to threaten to seize my phone despite that. And question where I was from then proceed to threaten the third time round even though I have already deleted my video. Took 3 hours to cross the checkpoint instead of deploying people to do this kind of non productive work they could have deployed more people to the clearance or upgrade their system. Lol. They even had a sign to scan the qr code to do the arrival form and a caucasian guy beside me even laugh and said I thought we cannot have cameras how do we even scan the qr code. There were 3 queues to one counter and nobody not even the military personnels step in to usher people to form 1 which created a small chaos where a singaporean family of 5 argued with a china couple and the china uncle shouted super loudly. No officer step in until these people had left then the counter officer proceed to say 1 queue without ushering at all.

I’ve been to South Korea Demilitarised Zone and even in such places military soldiers were mostly cordial doing their work of checking passport reasonably. It’s even okay to take pictures there just not their military area and we experienced no such bs. Malaysia really needs to up their game and focus on...

Let’s share a very funny story today my sister birthday and she getting a birthday present from her friend , when she come out from Singapore , the official call her and ask for what is the box she bring from Singapore , and my sister said it was a birthday present okay fine , after that the official ask her to scan the gift and say it was a Perfume birthday gift from friend , and the official just keep asking how much for the cost , and when me sister check the price is around 400+ ringgit , then the official asking my sister to show the passport to confirm is her birthday . After checking everything she just laughed and direct say (sorry that you need to pay the tax 5%) . Okay can I ask a question and please help me bring my question to your boss or whatever (a person receive a gift from best friend and the birthday is by today , anything wrong ? What a joke of malaysia how many people bring something cost more than 2-3000 or more you guys blind ? Do you understand what is gift ? Birthday present ? Cost my sister with a 5% tax and ask my sister to show the birthday letter inside the box what is wrong with you guys ? People don’t have privacy ? What a joke again 😄 please take my review and slap to your official what a “Make malaysia great again” moment ) you guys can ignore but when people asking what special of Malaysia the answer is always “joke” ~ Remember a words call “birthday present and when you check out is today and the present is from a friend you just cost her...